Luxury Hotel Operations Manager

4 days ago


Whistler, British Columbia, Canada AccorHotel Full time

We are seeking an experienced Luxury Hotel Operations Manager to join our team at Fairmont Chateau Whistler. As a key member of our leadership team, you will be responsible for delivering exceptional guest experiences and driving revenue growth through effective management of the Fairmont Gold product.

The ideal candidate will have thorough knowledge of Front Office operations, including Front Desk, Reservations, and Telecommunications. You will possess excellent communication and interpersonal skills, with the ability to lead and motivate a high-performing team. A passion for delivering personalized service and a commitment to exceeding guest expectations are essential qualities for this role.

Key Responsibilities:

  • Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered to
  • Monitor maintenance of the physical Fairmont Gold product
  • Review all Fairmont Gold reservations to ensure requests are met
  • Develop and implement daily upsell programs in collaboration with the Front Office team to drive revenue growth
  • Handle guest concerns and react quickly to resolve issues
  • Develop and maintain strong relationships with counterparts in other Fairmont properties and hospitality services in the Whistler area
  • Provide exceptional Concierge information to guests about local attractions and amenities

Qualifications:

  • Minimum 2 years of experience in a supervisory or management role in a luxury hotel environment
  • Thorough knowledge of Front Office operations, including Front Desk, Reservations, and Telecommunications
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate a high-performing team
  • Passion for delivering personalized service and commitment to exceeding guest expectations

Benefits:

  • Competitive salary: $28.90 per hour (after 3 years of service)
  • Subsidized staff accommodation provided
  • Complimentary meal in our staff cafeteria per shift
  • Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
  • Hotel leisure benefits, including golf/ski passes


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