Customer Relationship Manager

5 days ago


Montreal, Quebec, Canada ecruit Full time
Estimated Salary: $60,000 - $80,000 per year.

We are seeking a highly organized and detail-oriented Account Operations Specialist to join our team at ArdoVLM. As a key member of our sales operations team, you will be responsible for managing customer relationships, ensuring smooth order fulfillment, and providing exceptional service to our clients.

About the Role:

The successful candidate will have excellent communication skills, both written and verbal, and be proficient in using software applications such as SAPB1. You will also have previous experience in customer service, preferably outside of a call centre environment, and possess strong analytical and problem-solving skills. If you thrive in a fast-paced environment and enjoy working with a dynamic team, we would love to hear from you.

Key Responsibilities:
  • Manage customer orders, ensure timely delivery, and resolve any issues that may arise.
  • Communicate effectively with internal stakeholders, including sales and logistics teams.
  • Maintain accurate records and reports, utilizing software applications such as SAPB1.
  • Develop and maintain strong relationships with customers, providing exceptional service and support.

Benefits:
  • Part of the annual discretionary bonus plan.
  • Three weeks paid vacation per year.
  • Health/Dental insurance coverage (100% premiums paid by employer) after three months of employment.
  • Telus Virtual Health Care Telemedicine.
  • Employee Assistance Program – EAP.
  • Five personal/sick days per calendar year.
  • 50% subsidized gym membership to Fit Forme Sources down the street from the office, after three months of employment.
  • Two days per week Work from Home, three days in the office (expected in office full time to train for first eight-ten weeks).
  • Half a day off on your birthday.
  • Flex Friday working hours (one pm during summer, three pm other months).
  • Casual professional work environment.
  • Weekly fresh fruit program.
  • New office space with free parking and electric charging stations.
  • Dynamic work environment in a fast-paced growing international company.


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