Customer Experience Manager

4 weeks ago


Montreal, Quebec, Canada SKF Group Full time

We are seeking an experienced Customer Experience Manager to join our team at SKF Group in Scarborough, ON. This is a hybrid office schedule position with opportunities for flexibility and remote work.

About the Role:

The Customer Experience Manager will be responsible for delivering exceptional customer service quality, building relationships with key stakeholders, and implementing customer solutions aligned with business objectives.

Key Responsibilities:

  • Communicate operational goals to customers and build relationships with internal stakeholders
  • Identify best practices in customer solutions and align team development with customer needs
  • Manage return of goods and complaints through root cause analysis
  • Coordinate Orderbook Management and EDI transactions
  • Support customer claims and deductions in accounts receivable
  • Mentor and coach less experienced colleagues

Requirements:

  • Bachelor's degree in Engineering, Business, or equivalent experience required
  • 5+ years sales, account management, or customer service experience
  • Minimum 2 years people management experience
  • 1 year project management experience
  • Bilingual English/French a plus
  • Exceptional computer skills and ability to multitask
  • Motivated self-starter with a positive attitude

What We Offer:

  • Estimated salary: $80,000 - $110,000 per year
  • Robust vacation and statutory holiday policy
  • Flexibility and occasional remote work opportunities
  • Comprehensive benefits package
  • Defined contribution plan opportunity with up to 6% matching
  • Growth opportunities, tuition reimbursement, and employee assistance program

About Us:

SKF Group is a leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth.

We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.



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