Customer Service Representative

2 days ago


Greater Toronto Area, Canada Joe Johnson Equipment Toronto Full time

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Joe Johnson Equipment Toronto. In this exciting role, you will be responsible for driving parts sales growth and providing exceptional customer support within the territory.

Job Summary

The ideal candidate will have strong verbal and written communication skills, with the ability to plan and execute assignments with general guidelines and work independently. You will be required to reside within your assigned territory and travel between JJE branch and clients, visiting warehouses, factories, and worksites.

Key Responsibilities
  • Servicing existing accounts and ensuring effective and continuous customer communication/interaction
  • Prospecting and assessing territory for potential new customers
  • Promoting and selling represented product lines throughout the territory
  • Preparing quotations for customers, following up on sales, and processing orders
  • Organizing parts delivery (and delivering when required)
  • Supporting credit control by tracking and collecting customer receivables
  • Acquiring and updating customer information to ensure an up-to-date customer database
Requirements
  • Post-secondary diploma in Business Administration, Sales, or a related program OR equivalent experience
  • Valid driver's license with a clean driver's abstract
  • Must be able to pass a pre-employment background check
  • 3+ years' experience in a Customer Service Representative role or a related position
  • Experience using MS Office Suite, with a focus on Microsoft Word and Excel
  • Experience using a Customer Relationship Management (CRM) software
Why Work at Joe Johnson Equipment?

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package that includes group benefits, vacation and paid personal days, employer matching retirement savings plan, and equipment supplied. Our company is committed to providing a supportive and inclusive work environment, where you can grow and develop your career.

Talented, dedicated, and passionate team members drive our success. We pride ourselves on offering best-in-class products and services to our customers, as well as charitable giving programs, educational scholarship programs, tuition reimbursement, employee and family assistance program, and being federally recognized as a certified employment equity organization. Join us today and become part of our dynamic team



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