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Guest Service Agent

1 month ago

Thunder Bay, Ontario, Canada Silver Hotel Group Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Valhalla Hotel & Conference Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide courteous and efficient telephone service to guests, public, and team members
  • Answer telephone calls within 3 rings, using correct salutations and etiquette
  • Anticipate guests' needs, respond promptly to inquiries, and resolve challenges to ensure high levels of guest satisfaction
  • Process all requests, including changes and cancellations, received by phone, fax, or email
  • Review and validate all reservation information, maintain a warm and friendly demeanor at all times, and interact with all guests during check-in and check-out procedures
Requirements:
  • Customer service experience, preferably in a hotel front desk position
  • Excellent written and verbal communication skills
  • Computer literate in Word and Excel, with experience in Maestro's or Opera an asset
  • Results-oriented, flexible, and able to work well in a busy and demanding environment
  • Self-motivated, able to problem-solve, initiate action, and complete projects in a timely manner with minimal supervision
About Us:

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day. We are committed to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

We believe in outstanding hospitality and take seriously our obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants.