Guest Services Manager

1 day ago


Thunder Bay, Ontario, Canada EightSix Network Full time

About the Role


As a seasoned Guest Services Manager, you will be responsible for leading our front-line teams to deliver exceptional customer experiences at our hotel. This is an exciting opportunity to join EightSix Network and contribute to our mission of providing seamless travel experiences that exceed guest expectations.



Key Responsibilities



  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Leverage strong interpersonal skills to lead and motivate teams to achieve exceptional results
  • Collaborate with departments to ensure seamless operations and effective communication
  • Analyze guest feedback and data to identify opportunities for improvement and develop actionable plans
  • Maintain high visibility in public areas during peak times to ensure guests receive personalized attention
  • Stay up-to-date on company policies and procedures to provide accurate information to guests and team members


About You


To succeed in this role, you should have a proven track record of delivering exceptional customer service and leading high-performing teams. You should be passionate about hospitality, have excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment.



Requirements



  • High school diploma or equivalent required; 2 years of experience in hospitality or related field preferred
  • Bachelor's degree in Hospitality, Business Administration, or related field may be preferred by some employers
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Availability to work varied shifts, including evenings, weekends, and holidays


Compensation and Benefits


We offer a competitive salary range of $46,000 to $58,000 annually, depending on experience. In addition to a comprehensive benefits package, you will also enjoy access to ongoing training and development opportunities to help you grow your career.



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