Guest Services Manager
4 weeks ago
Serve as the property manager on duty, overseeing all property operations to ensure exceptional hospitality and service. Represent property management in resolving guest-related situations, managing the flow of questions, and directing guests within the lobby. Track service issues and maintain a strong working relationship with all departments to support property operations and goals.
Key Responsibilities
Develop and implement strategies to improve guest satisfaction and retention.
Lead and motivate a team of hospitality professionals to deliver exceptional service.
Manage day-to-day operations, ensuring quality, standards, and meeting customer expectations.
Analyze information and evaluate results to choose the best solution and solve problems.
Inform and/or update executives, peers, and subordinates on relevant information in a timely manner.
Requirements
High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
What We Offer
Competitive salary range: $46,000 to $58,000 annually.
Equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.
Accommodations available for applicants needing assistance with the application process or interview.
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