Guest Services Manager

4 weeks ago


Thunder Bay, Ontario, Canada EightSix Network Full time
Job Summary

Serve as the property manager on duty, overseeing all property operations to ensure exceptional hospitality and service. Represent property management in resolving guest-related situations, managing the flow of questions, and directing guests within the lobby. Track service issues and maintain a strong working relationship with all departments to support property operations and goals.

Key Responsibilities

Develop and implement strategies to improve guest satisfaction and retention.
Lead and motivate a team of hospitality professionals to deliver exceptional service.
Manage day-to-day operations, ensuring quality, standards, and meeting customer expectations.
Analyze information and evaluate results to choose the best solution and solve problems.
Inform and/or update executives, peers, and subordinates on relevant information in a timely manner.

Requirements

High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

What We Offer

Competitive salary range: $46,000 to $58,000 annually.
Equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.
Accommodations available for applicants needing assistance with the application process or interview.

  • Thunder Bay, Ontario, Canada EightSix Network Full time

    Job SummaryThe Guest Services Manager is responsible for overseeing all property operations, ensuring the highest levels of hospitality and service are provided. This role represents property management in resolving any guest-related situation, manages the flow of questions, and directs guests within the lobby. The Guest Services Manager also serves as the...


  • Thunder Bay, Ontario, Canada EightSix Network Full time

    Job SummaryServe as the property manager on duty, overseeing all property operations to ensure exceptional hospitality and service. Represent property management in resolving guest-related situations, managing the flow of questions, and directing guests within the lobby. Track service issues and provide exceptional customer service.Key Responsibilities* Lead...


  • Thunder Bay, Ontario, Canada EightSix Network Full time

    Job SummaryServe as the property manager on duty, overseeing all property operations to ensure exceptional hospitality and service. Represent property management in resolving guest-related situations, managing the flow of questions, and directing guests within the lobby. Track service issues and provide a seamless experience for guests.Key Responsibilities...


  • Thunder Bay, Ontario, Canada EightSix Network Full time

    Job SummaryServe as the property manager on duty, overseeing all property operations to ensure exceptional hospitality and service. Represent property management in resolving guest-related situations, managing the flow of questions, and directing guests within the lobby. Track service issues and maintain a strong working relationship with all departments to...


  • Thunder Bay, Ontario, Canada EightSix Network Full time

    Job SummaryServe as the property manager on duty, overseeing all property operations to provide exceptional hospitality and service. Represent property management in resolving guest-related situations, managing the flow of questions, and directing guests within the lobby.Key ResponsibilitiesDevelop and implement strategies to ensure high-quality service and...

  • Guest Services Agent

    4 weeks ago


    Thunder Bay, Ontario, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    The Opportunity:At Holiday Inn Express North Bay - InnVest Hotels, we're passionate about delivering exceptional guest experiences. As a Guest Service Representative, you'll play a vital role in ensuring our guests feel welcome and valued throughout their stay.The Role:This position is responsible for representing the hotel to guests, determining their...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at the Valhalla Hotel & Conference Centre. As a Guest Services Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key...

  • Guest Service Agent

    3 weeks ago


    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent - Reservations to join our team at the Valhalla Hotel & Conference Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest Service:...


  • Thunder Bay, Ontario, Canada EightSix Network Full time

    About the RoleAs a seasoned Guest Services Manager, you will be responsible for leading our front-line teams to deliver exceptional customer experiences at our hotel. This is an exciting opportunity to join EightSix Network and contribute to our mission of providing seamless travel experiences that exceed guest expectations.Key ResponsibilitiesDevelop and...

  • Guest Service Agent

    4 weeks ago


    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the Valhalla Hotel & Conference Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest Service: Provide...

  • Sales Associate

    3 weeks ago


    Thunder Bay, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

    Job Summary:The Sales Associate will provide exceptional Guest Services as per Company Standard. This role supports the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations, and loss prevention in adherence to all Company policies and procedures.Key Responsibilities:Maintain a clean and organized...


  • Thunder Bay, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

    About Spirit HalloweenAt Spencer Gifts - Spirit Halloween, we are seeking a highly motivated Sales Associate to join our team. As a Sales Associate, you will play a key role in supporting the Store Management Team in setting up, merchandising, packing up, and tearing down our seasonal store.Estimated Salary RangeThe estimated annual salary for this position...

  • Food Service Manager

    1 month ago


    Thunder Bay, Ontario, Canada Hampton Inn Suites by Hilton Thunder Bay Full time

    Job SummaryWe are seeking a highly skilled Food Service Supervisor to join our team at Hampton Inn Suites by Hilton Thunder Bay. As a key member of our food and beverage team, you will be responsible for ensuring that our guests receive exceptional dining experiences.Key ResponsibilitiesRequisition food and kitchen supplies to maintain high-quality...

  • Food Service Manager

    4 weeks ago


    Thunder Bay, Ontario, Canada Hampton Inn Suites by Hilton Thunder Bay Full time

    Job Title: Food Service SupervisorAt Hampton Inn Suites by Hilton Thunder Bay, we are seeking a highly skilled and experienced Food Service Supervisor to join our team. As a key member of our food and beverage team, you will be responsible for ensuring the highest quality of food and service to our guests.Key Responsibilities:Requisition food and kitchen...


  • Thunder Bay, Ontario, Canada Hampton Inn Suites by Hilton Thunder Bay Full time

    At Hampton Inn Suites by Hilton Thunder Bay, we are seeking a skilled Food Service Supervisor to lead our culinary team.As a Food Service Supervisor, you will be responsible for the daily operations of our food and beverage services, ensuring high-quality food products are prepared and presented to our guests.Key responsibilities include:Requisition food and...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    About the PositionWe are currently seeking a skilled Guest Service Agent to join our team at the Valhalla Hotel & Conference Centre.Key ResponsibilitiesProvide exceptional service to all guests, ensuring a positive first and last impression of our hotel.Maintain a warm and friendly demeanor at all times with guests and team members.Comply with all company...


  • Thunder Bay, Ontario, Canada Hampton Inn Suites by Hilton Thunder Bay Full time

    We are seeking a highly skilled Food Service Supervisor to join our team at Hampton Inn Suites by Hilton Thunder Bay. As a key member of our food and beverage team, you will be responsible for overseeing the daily operations of our kitchen, ensuring that our guests receive exceptional service and high-quality food.Key Responsibilities:Requisition food and...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    About Silver Hotel GroupSilver Hotel Group is a reputable hospitality brand committed to providing exceptional experiences for our guests. We're passionate about fostering a culture of respect, appreciation, and fun among our team members.CompensationThe estimated annual salary for this role is $35,000-$45,000 based on industry standards and location...

  • Store Manager

    4 weeks ago


    Thunder Bay, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

    Job Title: Store ManagerJob Summary:The Store Manager is a key leadership role responsible for driving sales growth, controlling expenses, and maintaining a high level of guest satisfaction. This individual will oversee all aspects of store operations, including merchandising, inventory control, and human resources management.Key Responsibilities:Develop and...


  • Thunder Bay, Ontario, Canada Chatters Full time

    Are you a passionate and driven leader with a flair for the beauty industry? We're seeking a talented Salon Manager to join our team at Chatters.As a Salon Manager, you will be responsible for overseeing the day-to-day operations of our retail salon, ensuring a seamless and exceptional guest experience. Your expertise in sales performance, operations...