Guest Services Manager

4 weeks ago


Thunder Bay, Ontario, Canada EightSix Network Full time
Job Summary

Serve as the property manager on duty, overseeing all property operations to ensure exceptional hospitality and service. Represent property management in resolving guest-related situations, managing the flow of questions, and directing guests within the lobby. Track service issues and provide a seamless experience for guests.

Key Responsibilities

Develop and implement strategies to improve guest satisfaction and loyalty
Lead and manage a team of front desk staff, providing guidance and coaching to ensure excellent customer service
Collaborate with other departments to ensure seamless operations and resolve any issues that may arise
Analyze and evaluate results to choose the best solution and solve problems

Requirements

High school diploma or equivalent; 2 years of experience in guest services, front desk, or a related field
Strong communication and interpersonal skills, with the ability to lead and motivate a team
Ability to work in a fast-paced environment and adapt to changing situations

What We Offer

Competitive salary range: $46,000 - $58,000 annually
Opportunities for career growth and professional development
Collaborative and dynamic work environment

About Us

Delta Hotels by Marriott is a leading hospitality brand, committed to providing exceptional service and creating memorable experiences for our guests. We are a global company with a strong presence in Canada, the United Kingdom, and the United States, and we are rapidly expanding across markets around the world. If you are passionate about delivering purposeful service and focusing on the details that matter, we invite you to explore job opportunities at Delta Hotels by Marriott.

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