Front Desk Representative

1 week ago

Thunder Bay, Ontario, Canada Silver Hotel Group Full time
Job Title: Guest Service Agent

We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at the Valhalla Hotel & Conference Centre. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all.

Key Responsibilities:

  • Maintain a warm and friendly demeanor at all times with guests and team members;
  • Comply with all company standards and brand standards, if applicable;
  • Interact with all guests during check-in and check-out procedure;
  • Create and cancel reservations as required, handle check-in and check-outs;
  • Greet all incoming and outgoing calls in a professional and timely manner;
  • Review logbook, and emails daily and complete all tasks on the checklist;
  • Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
  • Balance and prepare individual paperwork for closing of shift with hotel standards;
  • Work closely and maintain proper communication with all hotel departments;
  • Handle guest registration and room assignments, accommodating special requests whenever possible;
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
  • Perform other duties assigned by the Supervisor or department manager.

Requirements:

  • Customer Service experience, preferably in a Hotel Front Desk position;
  • Excellent written and verbal communication skills are essential;
  • Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
  • Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
  • A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
  • Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
  • Available to work days, evenings, weekends, and/or holidays as required;
  • Must be legally authorized to work in Canada.

About Us:

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

About the Valhalla Hotel & Conference Centre:

The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city's main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler's needs.

Accommodations:

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

  • Front Desk Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Valhalla Hotel & Conference Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations and check-ins, and ensuring a seamless experience for all visitors.Key...

  • Front Desk Associate

    4 weeks ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Clerk to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and efficient check-in and check-out process.ResponsibilitiesProvide friendly and professional service to...

  • Front Desk Associate

    3 weeks ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Clerk to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and efficient check-in and check-out process.ResponsibilitiesProvide friendly and professional service to...

  • Front Desk Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Guest Services AgentWe are seeking a skilled Guest Services Agent to provide exceptional service to our hotel guests. As a key member of our team, you will be responsible for creating a positive first and last impression for our guests.Key Responsibilities:Maintain a warm and friendly demeanor at all times with guests and team members;Comply with all company...

  • Front Desk Associate

    1 month ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Landmark Inn. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.ResponsibilitiesProvide excellent customer service to guests, responding to their inquiries...

  • Front Desk Associate

    1 month ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Landmark Inn. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.ResponsibilitiesProvide excellent customer service to guests, responding to their inquiries...

  • Front Desk Associate

    1 month ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and efficient check-in and check-out process.ResponsibilitiesProvide friendly and professional...

  • Front Desk Associate

    1 month ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Clerk to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and efficient check-in and check-out process.ResponsibilitiesProvide friendly and professional service to...

  • Front Desk Associate

    1 month ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and efficient check-in and check-out process.ResponsibilitiesProvide friendly and professional...

  • Front Desk Associate

    1 month ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Clerk to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and efficient check-in and check-out process.ResponsibilitiesProvide friendly and professional service to...

  • Front Desk Associate

    3 weeks ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Landmark Inn. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.ResponsibilitiesProvide excellent customer service to...

  • Front Desk Associate

    3 weeks ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Landmark Inn. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.ResponsibilitiesProvide excellent customer service to...

  • Front Desk Associate

    3 weeks ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Associate to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.ResponsibilitiesProvide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and...

  • Front Desk Associate

    3 weeks ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Associate to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.ResponsibilitiesProvide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and...

  • Front Desk Associate

    4 weeks ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Clerk to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and efficient check-in and check-out process.ResponsibilitiesProvide friendly and professional assistance...

  • Front Desk Associate

    4 weeks ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Clerk to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and efficient check-in and check-out process.ResponsibilitiesProvide friendly and professional assistance...

  • Front Desk Associate

    2 months ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Associate to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.ResponsibilitiesProvide friendly and efficient service to guests, responding to their inquiries...

  • Front Desk Associate

    4 weeks ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Associate to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.ResponsibilitiesProvide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and...

  • Front Desk Associate

    4 weeks ago

    Thunder Bay, Ontario, Canada landmark inn Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Associate to join our team at Landmark Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.ResponsibilitiesProvide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and...

  • Front Desk Associate

    2 weeks ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a friendly and professional Front Desk Associate to join our team at beBee Professionals in Thunder Bay, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...