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Guest Services Manager

4 weeks ago

Thunder Bay, Ontario, Canada EightSix Network Full time
Job Summary

Serve as the property manager on duty, overseeing all property operations to ensure exceptional hospitality and service. Represent property management in resolving guest-related situations, managing the flow of questions, and directing guests within the lobby. Track service issues and provide exceptional customer service.

Key Responsibilities

* Lead guest services teams, utilizing interpersonal and communication skills to encourage and build trust among team members.
* Supervise and manage employees, understanding their positions well enough to perform duties in their absence.
* Develop and implement corrective action plans to improve guest satisfaction.
* Participate in employee progressive discipline procedures and provide guidance and direction to subordinates.

Requirements

* High school diploma or GED; 2 years of experience in guest services, front desk, or a related professional area.
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

What We Offer

* Competitive salary range: $46,000 to $58,000 annually.
* Equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

About Us

Delta Hotels provides a seamless travel experience, thoughtfully designed with the essential needs of the modern frequent traveler in mind. We deliver the key essentials guests need and eliminate everything they don't. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels is rapidly expanding across markets all around the world.