Guest Service Agent

4 weeks ago


Thunder Bay, Ontario, Canada Silver Hotel Group Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at the Valhalla Hotel & Conference Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Guest Service: Provide courteous and efficient service to guests, responding to inquiries and resolving any issues that may arise.
  • Reservations: Process reservations, changes, and cancellations in a timely and accurate manner.
  • Front Desk Operations: Manage the front desk, including handling check-ins, check-outs, and guest registration.
  • Communication: Maintain effective communication with all hotel departments, ensuring seamless coordination and service delivery.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with guests and team members.
  • Technical Skills: Proficiency in computer systems, including Word and Excel, with experience in Maestro's or Opera an asset.
  • Problem-Solving: Ability to problem-solve, initiate action, and complete projects in a timely manner with minimal supervision.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
About Us

The Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day. We are committed to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.


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