Front Desk Coordinator

1 month ago


Thunder Bay, Ontario, Canada Cassellholme Home for the Aged Full time

Cassellholme Home for the Aged is an equal opportunity employer, committed to building a diverse and inclusive workforce. We offer employment accommodation and promote a workplace that is accessible to all.

Job Summary: We seek a detail-oriented and communicative Front Desk Coordinator to provide reception, clerical, and sales support to our residents, visitors, and staff. This part-time position requires a self-motivated individual with strong organizational skills and a commitment to customer service.

Key Responsibilities:

Reception Services:

  • Answer incoming telephone calls and direct them to the appropriate department or individual.
  • Page or contact specific individuals using the public address system and walkie talkie system.
  • Direct walk-in guests to the appropriate department and provide information packages upon request.
  • Sort and distribute mail daily, and post outgoing mail.

Residents Safe Keeping Account:

  • Process residents' safekeeping withdrawals and deposits, and provide receipts.

Retail Sales:

  • Assist residents, visitors, and staff with the selection of merchandise.
  • Display and organize products in the store for customer convenience.
  • Process business transactions, handle cash, and process debit/credit card sales.

Requirements:

  • Post-secondary diploma in Office Administration or equivalent experience.
  • Demonstrated competence with Microsoft Office applications.
  • Self-motivated, task-oriented, and able to set priorities.
  • Good communication and interpersonal skills.
  • Bilingualism (French/English) is an asset.

Working Conditions: This part-time position requires 20 hours of work per week, with a flexible schedule and 4-hour shifts, Monday to Friday. The hourly rate is $22.61-$26.60, with benefits including employee assistance and on-site parking.

Education and Experience: A DCS/DEC is preferred, and front desk or administrative experience is an asset.


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