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Customer Service Supervisor

2 months ago

Moose Jaw, Saskatchewan, Canada FirstTecPro Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at FirstTecPro. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and ensuring the smooth operation of our business.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of customer service representatives
    • Assign and review tasks to ensure efficient service delivery
  • Operational Management
    • Maintain the operation of computer systems, equipment, and machinery
    • Arrange for repairs and maintenance to ensure business continuity
  • Customer Service
    • Provide exceptional service to clients via phone, email, and in-person
    • Respond to customer inquiries and resolve issues in a timely manner
  • Administrative Tasks
    • Requisition materials and supplies as needed
    • Manage inventory and maintain accurate records
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Experience
    • 1 year to less than 2 years of experience in a customer-facing role
  • Certifications and Licenses
    • CPR Certificate
    • First Aid Certificate
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Strong problem-solving and analytical skills
Working Conditions

The ideal candidate will be able to work in a dynamic and fast-paced environment, with a strong focus on customer service and satisfaction. The successful candidate will be able to work independently and as part of a team, with a strong attention to detail and ability to multitask.