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Intake Coordinator

2 months ago

Barrie, Ontario, Canada Canadian Red Cross Full time

Job Summary:

The Canadian Red Cross is seeking a highly organized and detail-oriented Intake Coordinator to join our team. In this role, you will be responsible for receiving clients' calls, performing the complete cycle of intake for Community Health and Wellness programs, and updating the Client Information Management System (CIMS Database) to reflect all changes related to client profiles.

Key Responsibilities:

  • Receive and process client intake requests in a timely and efficient manner
  • Update client information in the CIMS Database to ensure accuracy and completeness
  • Assign routes for MOW clients to optimize volunteer driver schedules
  • Schedule transportation requests in advance and make adjustments as needed
  • Collect and verify medical and financial information from clients
  • Operate mobile and radio dispatch devices to communicate with drivers
  • Attend virtual and off-site meetings to gather updates and provide feedback to team members and management
  • Input and generate clients' requests for hot meals in the CIMS database
  • Schedule and coordinate delivery of MOW services between clients and delivery drivers
  • Enter collected information on eligibility forms and into the CIMS database

Requirements:

  • Minimum one to two years of post-secondary education and one to three years of job-related work experience, or an equivalent combination of education and experience
  • Excellent verbal and written communication skills
  • Working knowledge of Microsoft Office programs and scheduling systems/databases
  • Customer service experience is an asset
  • Ability to multi-task and prioritize work flow
  • Experience in a fast-paced and team-oriented environment

Working Conditions:

  • The majority of the work is performed in a clean and comfortable environment at the branch location in Barrie, ON
  • Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada
  • Successful completion of a pre-employment screening process, including a satisfactory Enhanced Police Information Check (E-PIC)