Program Coordinator
2 weeks ago
Job Title: Program Coordinator - Intake Services
Job Summary: As a Program Coordinator - Intake Services, you will be responsible for receiving clients' calls and performing the complete cycle of intake for Community Health and Wellness programs.
Key Responsibilities:
- Receive clients' calls and perform the complete cycle of intake for Community Health and Wellness programs.
- Update the Client Information Management System (CIMS Database) to reflect all changes related to client profiles.
- Assign routes for MOW clients to allow volunteer drivers to have the most efficient schedule.
- Schedule transportation requests for different areas in advance and make adjustments up to the time of the ride.
- Collect medical professional and financial information.
- Operate mobile and radio dispatch devices to communicate with drivers.
- Attend virtual and off-site meetings when needed to gather updates and provide feedback to team members and management.
- Input, create, and generate clients' requests for hot meals in the CIMS database.
- Schedule and coordinate delivery of MOW service between clients and delivery drivers.
- Enter all collected information on eligibility forms and into the CIMS database.
- Control and revise scheduled rides to increase efficiency of vehicles and drivers, scheduling as many rides as possible according to the time and location clients provide.
Requirements:
- The minimum qualifications for this job are one to two (1-2) years of post-secondary education and one to three (1-3) years of job-related work experience, or an equivalent combination of education and experience.
- Excellent verbal and written communication skills.
- Working knowledge of Microsoft Office programs.
- Working knowledge of Scheduling Systems/Databases.
- Customer Service experience is an asset.
- Ability to multi-task and prioritize work flow.
- Experience in a fast-paced and team-oriented environment.
Working Conditions:
- The majority of the work is performed in an environment that is mostly clean and comfortable at the branch location in Barrie, ON.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process that includes a satisfactory Enhanced Police Information Check (E-PIC).
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