Senior Revenue Operations Manager

1 week ago

Ottawa, Ontario, Canada Rewind Full time

**About Rewind**

At Rewind, we're dedicated to protecting the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence, and Shopify.

We're backed by top investors and are proud to be recognized as one of Canada's 50 fastest growing technology companies.

We're a group of passionate, performance-driven individuals who put teamwork at the forefront of everything we do. We strive to exceed expectations, driving innovation and solutions that propel our customers and ourselves forward.

**As a Senior Revenue Operations Manager, you will:**

  • Establish and maintain sales processes and workflows to ensure efficiency and effectiveness in lead management, pipeline progression, and deal closure.
  • Analyze Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.
  • Develop dashboards and reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends.
  • Collect, clean, and analyze revenue data to derive actionable insights.
  • Optimize Revenue Team workflows and tools to enhance productivity and optimize performance metrics.
  • Manage a robust technology stack, including Salesforce CRM, SalesLoft, Sweep, Gong, ZoomInfo, Zendesk, Ada, PartnerStack, and more.
  • Ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting while working cross-functionally with teams supporting other critical tools.
  • Lead and mentor a Salesforce Administrator to ensure effective CRM management and support, while overseeing and guiding a Junior Data Entry Assistant, providing direction on data collection and analysis.
  • Work cross-functionally with the Marketing, Finance, and Data teams to ensure data consistency and be a key contributor to the annual planning/modeling process.

**Requirements:**

  • 4+ years of experience in Data, Finance, or Revenue/Sales Operations roles.
  • Advanced proficiency in data analysis tools/techniques; Excel, SQL, BI tools, etc.
  • Experience with Salesforce CRM and other Sales, Customer Support, and Partnership specific technologies.
  • Excellent analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
  • Strong leadership and project management capabilities to lead initiatives and drive process improvements.
  • Effective communication and presentation skills to convey complex information to various stakeholders, including senior management.

**Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.**

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