Senior Revenue Operations Manager

2 days ago

Ottawa, Ontario, Canada Rewind Full time

**About Us**

Rewind is a leading provider of cloud data protection services, dedicated to safeguarding the critical data that powers businesses of all sizes.

**Our Mission**

We are committed to building an inclusive, supportive environment where our team members can thrive and deliver exceptional results.

**Job Summary**

We are seeking a highly skilled Senior Revenue Operations Manager to join our team. As a key member of our Revenue Operations team, you will play a critical role in driving revenue growth, enhancing operational efficiency, and guiding cross-functional teams.

**Key Responsibilities**

  • Establish and maintain sales processes and workflows to ensure efficiency and effectiveness in lead management, pipeline progression, and deal closure.
  • Analyze Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.
  • Establish and manage processes for partner relationships, including partner referrals and performance tracking.
  • Develop and maintain dashboards and reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends.
  • Owning the data infrastructure, reporting, and analytics across the revenue teams, ensuring data accuracy and integrity.
  • Monitoring and reporting on key processes and KPIs, leveraging this data to produce decks and reporting used for key internal meetings, OKRs, QBRs, Operations, Board and Team meetings.
  • Optimizing Revenue Team workflows and tools to enhance productivity and optimize performance metrics.
  • Managing a robust technology stack, including Salesforce CRM, Hubspot, SalesLoft, Sweep, Gong, ZoomInfo, Zendesk, Ada, PartnerStack and more.
  • Ensuring all systems are integrated and functioning properly to support seamless data flow and accurate reporting while working cross-functionally with teams supporting other critical tools such as Metabase and Hubspot.
  • Working cross-functionally with the Marketing, Finance and Data teams to ensure data consistency and be a key contributor to the annual planning/modelling process.
  • Providing mentorship and guidance to junior members of the Revenue Operations team.
  • Leading special projects related to scaling operations, process automation, or system integrations.

**Requirements**

  • Proficiency in Salesforce CRM, marketing automation tools, and analytics platforms.
  • Exceptional analytical skills with the ability to translate data into actionable insights.
  • Strong leadership and project management skills, with experience managing cross-functional initiatives.
  • Experience in a Series B or later stage SaaS company.
  • HubSpot, Outreach, Marketo, etc.

**What We Offer**

  • Summer hours (off every other Friday from June - September) and office closed during the holiday break in December
  • ~1000/year wellness/home office allowance

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