Application Support Specialist

2 days ago

Burlington, Ontario, Canada Andrew Peller Limited Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our team at Andrew Peller Limited. As a key member of our IT department, you will be responsible for maintaining and improving our computer systems, ensuring their performance and availability for all users across Canada.

Key Responsibilities
  • Maintain and improve computer systems, including Oracle Cloud, LS Retail, Magento, and other software applications.
  • Support network, servers, and storage systems.
  • Troubleshoot technical issues for Oracle Cloud, LS Retail, Microsoft Dynamics, and other APL-owned applications.
  • Write and create reports and SQL extracts using Oracle Accounting reporting suite, Oracle BI Publisher, and Oracle BI Cloud Analytics.
  • Collaborate with business and project leads, as well as the IT team, to resolve issues and ensure solutions are viable and consistent.
  • Support Oracle Fusion cloud applications (ERP, SCM, EPM, etc.).
  • Create system guidelines and manuals for the organization for Oracle Cloud, LS Retail, Microsoft Dynamics, and other APL-owned applications.
  • Stay current on OCI technologies, especially Oracle database.
  • Implement computer system requirements by defining and analyzing system problems.
  • Provide support with designing and testing standards and solutions for all APL Applications.
  • Develop solutions by preparing and evaluating alternative workflow solutions and validating results by testing programs.
  • Understand software development lifecycles and change request processes.
  • Participate in projects as needed.
  • Provide Level 1.5 and level 2 support.
  • Provide support after hours and/or weekends as required.
Requirements
  • Bachelor's degree in Information Technology or Computer Science.
  • Minimum 3-5 years' experience with Oracle and databases ideal.
  • Minimum 3-5 years' network and system administration experience ideal.
  • 3-5 years' experience implementing, configuring, and managing systems (Oracle Cloud, LS Retail, MSSQL) ideal.
  • Knowledge on POS system and Application (LS Retail, Microsoft Dynamics).

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