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Technical Support Specialist

2 months ago

Burlington, Ontario, Canada JK Contracting and Consulting Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at JK Contracting and Consulting Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and employees.

Key Responsibilities
  • Respond to technical issues and provide solutions to clients and employees
  • Consult technical manuals and guides to research and implement solutions
  • Provide training and advice to clients and employees on technical matters
  • Collect and maintain a log of problems and solutions for future reference
  • Participate in the design and development of new applications and software
  • Supervise and mentor junior technical support staff
Requirements
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
Preferred Qualifications
  • Experience with MAC, Web service design, MS Office, and MS Windows
  • Knowledge of business systems and network support
  • Ability to work in a team environment
Working Conditions

This is a permanent full-time position with a 35-hour workweek. The language of work is English.