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Technical Support Specialist

2 months ago

Burlington, Ontario, Canada Joe Apps Technology Support Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring that they have a seamless experience with our products and services.

Key Responsibilities
  • Technical Support
    • Respond to user inquiries and resolve technical issues in a timely and professional manner.
    • Consult technical manuals, guides, and other resources to research and implement solutions.
    • Provide training and guidance to users to help them overcome technical difficulties.
  • Problem-Solving
    • Collect, organize, and maintain a log of problems and solutions for use by other technical support analysts.
    • Participate in the redesign of applications and software to improve user experience.
  • Team Collaboration
    • Supervise and support other technical support workers in the team.
    • Collaborate with cross-functional teams to resolve complex technical issues.
  • Customer Service
    • Provide exceptional customer service to users, responding to their inquiries and resolving their issues in a timely and professional manner.
    • Manage incidents and ensure that users are satisfied with the resolution.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
    • Or equivalent experience.
  • Experience
    • 1 year to less than 2 years of experience in a technical support role.
  • Skills
    • Excellent technical skills, with a strong understanding of computer systems and software.
    • Strong problem-solving and analytical skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and meet tight deadlines.
What We Offer
  • Competitive Salary
  • Comprehensive Benefits Package
  • Opportunities for Professional Growth and Development