Client Relations Specialist
4 weeks ago
Position Overview
We are in search of a proactive and results-driven individual to enhance our customer engagement efforts and ensure that every client interaction is meaningful. You will oversee customer order inquiries from our distribution centers while collaborating with a team of skilled bilingual Specialists.
Key Responsibilities
- Manage customer purchase orders received through various channels including telephone, email, fax, and online platforms for both Canadian and American clients;
- Evaluate customer orders and accounts to recommend the best solutions that optimize their time and cost;
- Handle inventory transactions and logistics requests utilizing diverse software systems and tools;
- Address inquiries from customers and the sales team regarding product availability, providing alternatives and solutions tailored to their requirements;
- Follow up with clients on overdue orders that have not been collected;
- Coordinate with the sales and marketing teams to arrange product pick-up and delivery schedules for customers.
A Typical Day
As a Client Relations Specialist, your day begins with being available for incoming inquiries. Typically, calls from our dealer network constitute about 20% of your workday. The remaining inquiries are handled via tickets submitted through email, managed on a first-in, first-out basis. Throughout your day, you will collaborate with internal partners such as Transport, Distribution, Production, and Sales, which will broaden your understanding of our internal processes and products, paving the way for future career advancement within the organization. During quieter moments, you can enjoy a coffee break and, more importantly, leverage your knowledge of ERPs and the Microsoft Suite to improve our internal and external operations.
Qualifications
- Exceptional customer service skills with a commitment to service excellence and ownership of every client interaction;
- Strong problem-solving abilities, a positive demeanor, and meticulous attention to detail;
- Fluent bilingualism (French and English), both spoken and written (English proficiency is essential for serving our clients in the United States);
- Capability to multitask, coordinate, prioritize, and follow up within established deadlines;
- Proficiency in Microsoft Office applications, particularly Excel and Word;
- Self-driven, with a strong initiative and quick learning aptitude;
- Familiarity with inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered advantageous.
-
Client Relations Specialist
4 weeks ago
Canada Abstract Management Group Full timeCustomer-Centric Focus: At Abstract Management Group, we prioritize the consumer experience within the hospitality sector. Our Client Relations Specialists play a vital role in enhancing community engagement by promoting the products and services of our diverse clientele. As a Client Relations Specialist, you will contribute to crafting and delivering...
-
Client Relations Specialist
4 weeks ago
Canada Abstract Management Group Full timeAt Abstract Management Group, we prioritize the consumer experience within the hospitality sector. Our Client Relations Specialists play a vital role in enhancing community engagement by promoting the diverse offerings of our esteemed clients. In this position, you will contribute to crafting and delivering outstanding customer experiences. Whether it's...
-
Client Relations Specialist
4 weeks ago
Canada Techo-Bloc Inc Full timePosition OverviewWe are in search of an enthusiastic and results-driven individual who is committed to fulfilling our clients' needs, ensuring that every customer feels appreciated. You will oversee customer order inquiries from our distribution centers, collaborating with a team of dedicated and professional bilingual specialists.Key ResponsibilitiesManage...
-
Client Relations Specialist
3 weeks ago
Canada Reputation Ease Full timeClient Relations SpecialistWe are a fast-growing reputation management company in the U.S., dedicated to optimizing businesses' online presence through strategic review management. As we expand, we're seeking a results-driven Client Relations Specialist with a strong sales background to enhance our client engagement and conversion...
-
Client Relations Specialist
3 weeks ago
Canada Reputation Ease Full timeClient Relations SpecialistWe are a fast-growing reputation management company in the U.S., dedicated to optimizing businesses' online presence through strategic review management. As we expand, we're seeking a results-driven Client Relations Specialist with a strong sales background to enhance our client engagement and conversion...
-
Client Relations Specialist
3 weeks ago
Canada Reputation Ease Full timeClient Relations SpecialistWe are a fast-growing reputation management company in the U.S., dedicated to optimizing businesses' online presence through strategic review management. As we expand, we're seeking a results-driven Client Relations Specialist with a strong sales background to enhance our client engagement and conversion...
-
Client Relations Specialist
2 weeks ago
Canada, CA Reputation Ease Full timeClient Relations SpecialistWe are a fast-growing reputation management company in the U.S., dedicated to optimizing businesses' online presence through strategic review management. As we expand, we're seeking a results-driven Client Relations Specialist with a strong sales background to enhance our client engagement and conversion...
-
Client Relations Specialist
3 weeks ago
Canada Reputation Ease Full timeClient Relations SpecialistWe are a fast-growing reputation management company in the U.S., dedicated to optimizing businesses' online presence through strategic review management. As we expand, we're seeking a results-driven Client Relations Specialist with a strong sales background to enhance our client engagement and conversion...
-
Client Relations Specialist
3 weeks ago
Canada Reputation Ease Full timeClient Relations SpecialistWe are a fast-growing reputation management company in the U.S., dedicated to optimizing businesses' online presence through strategic review management. As we expand, we're seeking a results-driven Client Relations Specialist with a strong sales background to enhance our client engagement and conversion...
-
Client Relations Specialist
3 weeks ago
Canada Reputation Ease Full timeClient Relations Specialist We are a fast-growing reputation management company in the U.S., dedicated to optimizing businesses' online presence through strategic review management. As we expand, we're seeking a results-driven Client Relations Specialist with a strong sales background to enhance our client engagement and conversion rates. Responsibilities:...
-
Client Relations Specialist
4 weeks ago
Canada Hong Kong Full timePosition OverviewWe are seeking a dedicated Client Relations Specialist to enhance our customer service operations. This role is crucial in ensuring customer satisfaction and maintaining our corporate branding.Key ResponsibilitiesOversee the performance of hotline sub-teams, focusing on productivity, quality, and turnaround time to meet key performance...
-
Client Relations Specialist
4 weeks ago
Canada The Euclid Chemical Co. Full timePosition Overview:The Euclid Chemical Co. is looking for a dedicated Client Relations Specialist. This full-time role is pivotal in managing the order process, from initial order placement to coordination of product manufacturing and delivery. The ideal candidate will engage with clients and collaborate with our sales team via phone and email, requiring...
-
Client Relations and Cargo Specialist
4 weeks ago
Canada Accoravillage Full timeClient Relations and Cargo SpecialistAccoravillage is looking for a dedicated and enthusiastic Client Relations and Cargo Specialist to join our team. We are proud to foster a family-oriented, dynamic, and fulfilling work atmosphere. Our ideal candidate is safety-conscious and possesses a strong commitment to customer service excellence.As a prominent player...
-
Client Relations Specialist
4 weeks ago
Canada Techo-Bloc Inc Full timePosition OverviewWe are in search of a proactive and results-driven individual who is committed to fulfilling our clients' needs, ensuring that every customer feels appreciated. You will oversee customer order inquiries from our distribution centers, collaborating with a team of dedicated and professional bilingual specialists.Key Responsibilities:Handle...
-
Client Relations Specialist
4 weeks ago
Canada Perimeter Aviation LP Full timePosition Overview: The Client Relations Specialist plays a crucial role in delivering exceptional and courteous customer support. This position involves assisting customers at the check-in counter and through telephone inquiries, ensuring that all interactions are handled with professionalism and efficiency while upholding the company's customer service...
-
Client Relations and Cargo Operations Specialist
4 weeks ago
Canada Accoravillage Full timeClient Relations and Cargo Operations SpecialistAccoravillage is seeking a dedicated and enthusiastic individual for the role of Client Relations and Cargo Operations Specialist. We are looking for someone who thrives in a collaborative and dynamic work environment, where customer satisfaction and safety are paramount.About Us: Accoravillage is committed to...
-
Client Relations Coordinator
4 weeks ago
Canada Techo-Bloc Inc Full timePosition OverviewWe are in search of a proactive and results-driven individual who is committed to fulfilling our clients' needs and ensuring that every customer feels appreciated. In this role, you will oversee customer order inquiries from our distribution centers, collaborating with a team of dedicated and professional bilingual specialists.Key...
-
External Relations Specialist
1 month ago
Canada, CA WSP Global Inc. Full timeJob Description: WSP’s growing Canadian Transportation Systems Team WSP has an opportunity for you to join our team and become a strategic partner for our business activities. We are currently seeking a External Relations Specialist, who will report to the Senior Vice-President of External Relation and have a strategic role in effectively communicate the...
-
Client Relations Coordinator
4 weeks ago
Canada Techo-Bloc Inc Full timeWork Schedule: Monday to Friday, 8am to 5pm OR 9am to 6pmAbout Techo-Bloc:At Techo-Bloc, we are driven by entrepreneurship and innovation. With 9 state-of-the-art manufacturing facilities and over 900 dedicated employees across more than 20 locations in North America, we are committed to excellence and growth. Our culture fosters creativity and...
-
Labour Relations Specialist
4 weeks ago
Canada The Professional Institute of the Public Service of Canada Full timeLabour Relations Specialist - National Policy Office (12 Month Term) Internal/External Division: National Policy Office Position Type: Hybrid with desk sharing Employment Term: Full-time, 12 month term (35 hours per week) Union: IAM local 3011 Competition ID: 24-53 The Professional Institute of the Public Service of Canada, a national union...
