Client Relations Specialist

4 weeks ago

Canada Perimeter Aviation LP Full time

Position Overview: The Client Relations Specialist plays a crucial role in delivering exceptional and courteous customer support. This position involves assisting customers at the check-in counter and through telephone inquiries, ensuring that all interactions are handled with professionalism and efficiency while upholding the company's customer service standards.

Location: This is a part-time role based in Sudbury, ON & North Bay ON.

Key Attributes:

  • Proficient in identifying and resolving customer service challenges.
  • Skilled in conflict resolution and negotiation to manage customer concerns effectively.
  • Highly adaptable, capable of responding swiftly in a fast-paced environment.
  • Exhibits professionalism and respect, maintaining a positive attitude at work.
  • Demonstrates punctuality and a strong commitment to timely performance.
  • Self-motivated, with the ability to work independently as well as collaboratively within a team.
  • Excellent verbal and written communication skills.
  • Ability to remain calm and effective under pressure.
  • Dedicated to providing outstanding customer service.
  • Strong attention to detail.

Responsibilities:

  • Address customer inquiries and complaints both in-person and over the phone regarding ticket prices, flight schedules, and operational procedures with sound judgment and diplomacy.
  • Calculate ticket costs and issue baggage receipts; collect fees and provide customers with necessary documentation.
  • Prepare and submit daily sales reports to the accounting department, including cash handling.
  • Assist customers at the check-in counter or via phone by adhering to company policies and procedures related to customer service, including booking flights and managing passenger information.
  • Provide accurate flight manifests and necessary paperwork to flight crews.
  • Monitor company aircraft movements using the Flight Operations Program.
  • Welcome and assist arriving customers, facilitating their boarding process.
  • Support customers during irregular operations, such as flight rebookings and providing meal vouchers.
  • Contribute to optimal customer service levels by coordinating daily tasks and breaks as directed by supervisors.
  • Propose ideas for improving departmental efficiency and enhancing customer service delivery.
  • Act as a cargo acceptance agent in locations where none are present.
  • Engage actively in the Company's Safety Management System.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Ability to obtain and maintain relevant transportation security clearances.
  • Familiarity with Microsoft Office Suite (Outlook, Excel, Word).
  • Previous experience in customer service is an asset.
  • Experience with Airline Reservation Software Systems is preferred.
  • Training in Indigenous and Cultural Awareness is considered beneficial.

Working Conditions:

  • Physically capable of performing all job duties.
  • Willingness to travel as required.
  • Manual dexterity for operating a computer and telephone.
  • Work conducted in both indoor and outdoor settings; adaptability to various weather conditions is necessary.
  • Able to lift and carry items weighing up to 50 lbs.
  • Flexibility to work various shifts in a fast-paced environment.

Note: The methods and procedures outlined in this job description may be subject to change to accommodate employees.

Application Process: Perimeter Aviation is committed to hiring the best candidates based solely on their qualifications. We do not discriminate against applicants based on any personal characteristics. To apply, please submit your cover letter and resume. We appreciate the interest of all candidates; however, only those selected for an interview will be contacted.

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