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Client Relations Specialist

3 months ago

Canada Techo-Bloc Inc Full time

Position Overview

We are in search of an enthusiastic and results-driven individual who is committed to fulfilling our clients' needs, ensuring that every customer feels appreciated. You will oversee customer order inquiries from our distribution centers, collaborating with a team of dedicated and professional bilingual specialists.

Key Responsibilities

  • Manage customer purchase orders received through various channels, including telephone, email, fax, and online platforms, catering to both Canadian and American markets;
  • Evaluate customer orders and accounts to recommend the best solutions that save time and resources;
  • Handle inventory transactions and logistics requests using a variety of software systems and tools;
  • Address inquiries from customers and the sales team regarding product availability, providing alternatives and solutions tailored to their needs;
  • Follow up with customers on overdue orders that have not been collected;
  • Coordinate with the sales and marketing teams to arrange product pick-up and delivery schedules for our clients.

A Typical Day

As a Client Relations Specialist, your day begins by being available for incoming calls. Typically, inquiries from our dealer network constitute about 20% of your workday. The remaining requests are managed through tickets submitted via email, handled on a first-in, first-out basis. Throughout your day, you will collaborate closely with internal partners such as Transport, Distribution, Production, and Sales. This collaboration enhances your understanding of our internal processes and products, paving the way for future career advancement within the company. During quieter moments, you can enjoy a coffee while leveraging your knowledge of ERPs and Microsoft Suite to improve both internal and external processes.

Qualifications

  • Exceptional customer service skills with a strong commitment to service and ownership of every customer interaction;
  • Outstanding problem-solving abilities, a positive demeanor, and meticulous attention to detail;
  • Fluency in both French and English, with excellent spoken and written communication skills (English proficiency is essential for serving clients in the United States);
  • Capability to multitask, coordinate, prioritize, and follow up within established deadlines;
  • Proficiency in Microsoft Office, particularly Excel and Word;
  • Self-motivated, proactive, and quick to learn;
  • Familiarity with inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) is considered an asset.