Client Relations Specialist
4 weeks ago
At Abstract Management Group, we prioritize the consumer experience within the hospitality sector. Our Client Relations Specialists play a vital role in enhancing community engagement by promoting the diverse offerings of our esteemed clients. In this position, you will contribute to crafting and delivering outstanding customer experiences. Whether it's providing prompt answers, offering compassionate product consultations, or resolving issues with a positive demeanor, your role will ensure that every interaction is memorable and exceptional.
Similar to the hospitality industry, the core mission of the Client Relations Specialist is to achieve and surpass company sales objectives while fostering enduring relationships with our clients' customers. You will learn the significance of personal engagement through hospitality, delivering a tailored yet professional experience to every customer.
Key Responsibilities:
- Comprehending clients' offerings to effectively communicate services and advantages to consumers, addressing any inquiries to ensure they receive the assistance they truly require.
- Documenting customer interactions, processed orders, and service timelines.
- Exhibiting initiative and a proactive attitude, tackling challenges head-on regardless of the complexity or pressure of the situation.
- Upholding a positive and professional demeanor, demonstrating reliability and hospitality towards both consumers and colleagues.
- Overseeing a team of Junior Client Relations Specialists.
Qualifications:
- High school diploma or equivalent.
- A minimum of one year of experience in Customer Support/Customer Service roles or hospitality sectors such as retail or food service.
- Ability to identify, apply, and articulate your product or service knowledge effectively.
- Commitment to ongoing learning and training to master the art of hospitality, enhancing customer experiences.
- Strong problem-solving capabilities.
- Outgoing personality with a genuine passion for assisting others.
- Desire to improve in-person hospitality skills to foster better relationships.
- Exceptional communication skills.
This entry-level position welcomes candidates from all backgrounds, regardless of their experience in the hospitality field. We provide comprehensive training to ensure you become proficient in delivering the highest standard of customer service. If you are passionate about helping others, you will thrive in our collaborative environment, where all Client Relations Specialists are encouraged to develop their skills in communication, hospitality, routine, and confidence while advancing their careers.
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