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Client Relations Specialist
3 months ago
Customer-Centric Focus: At Abstract Management Group, we prioritize the consumer experience within the hospitality sector. Our Client Relations Specialists play a vital role in enhancing community engagement by promoting the products and services of our diverse clientele. As a Client Relations Specialist, you will contribute to crafting and delivering outstanding customer experiences. Whether it’s providing prompt answers, offering compassionate product consultations, or resolving issues with a positive demeanor, your approach will transform ordinary interactions into exceptional ones.
Sales and Relationship Building: Similar to the hospitality industry, the core objective of the Client Relations Specialist is to surpass company sales targets while fostering enduring relationships with our clients' customers. You will learn the significance of personal engagement through hospitality, delivering a tailored yet professional experience to each customer.
Key Responsibilities:- Comprehending clients' offerings to effectively communicate services and advantages to consumers, ensuring they receive exactly what they need.
- Documenting customer interactions, processed requests, and service timelines.
- Exhibiting initiative and a proactive attitude, tackling challenges head-on, regardless of the complexity or pressure of the situation.
- Upholding a positive and professional demeanor, showcasing reliability and hospitality towards both consumers and team members.
- Overseeing a team of Junior Client Relations Specialists.
- A minimum of a high school diploma.
- At least one year of experience in Customer Support/Customer Service roles or hospitality-related positions such as retail or food service.
- Ability to identify, articulate, and convey your product or service expertise.
- Commitment to ongoing learning and training to excel in the art of hospitality, enhancing customer satisfaction.
- Strong problem-solving skills.
- Outgoing personality with a genuine desire to assist others.
- Enthusiasm for improving in-person hospitality skills to cultivate better relationships.
- Exceptional communication abilities.
Training and Development: This entry-level position welcomes candidates from various backgrounds, regardless of their experience in the hospitality industry. We provide comprehensive training to empower you in delivering the highest standard of customer service. If you possess a passion for helping others, you will thrive in our collaborative culture, which fosters personal growth in communication, hospitality, routine, and confidence while advancing your career.
