Sales Operations Coordinator

4 weeks ago

Richmond Hill, Ontario, Canada Olympus Corporation of the Americas Full time

Location: ONTARIO, RICHMOND HILL

Work Arrangement: Hybrid

For over a century, Olympus has been dedicated to enhancing the health, safety, and fulfillment of individuals.

We embody our philosophy, True to Life, by advancing medical innovations and raising the standard of patient care, enabling individuals to achieve their aspirations and live their lives to the fullest.

Our Core Values guide us in fulfilling Our Purpose:

Patient Focus, Integrity, Innovation, Impact, and Empathy.

Discover more about Life at Olympus.

Position Overview

The Sales Operations Coordinator will collaborate closely with the Sales team to ensure a cohesive point of contact and support for designated responsibilities. This role will enhance patient-centricity by fostering a solutions-driven approach and addressing all scenarios with a critical and innovative perspective. The incumbent will oversee the management of sales operational tasks as defined by the operations team.

Key Responsibilities
  • Utilize CRM systems, sales enablement tools, and analytical platforms to bolster sales operations initiatives.
  • Execute requirements as specified in departmental reports.
  • Monitor individual and departmental KPI performance, including but not limited to:
    • o Adhering to all response time commitments,
    • o Maintaining a minimum of 98% error-free actions.
  • Deliver accurate and timely information to the Sales team regarding internal inquiries related to order management for both sales and repair scenarios.
  • Assist in managing product order allocation processing.
  • Oversee project order management as dictated by the project management team.
  • Effectively handle the influx of all Sales inquiries through various communication channels to ensure optimal service delivery.
  • Act as the primary contact for all actions as outlined by the Sales Operations leadership team in support of the designated sales area.
  • Enhance operational efficiency and effectiveness of actions, processes, and procedures with a focus on continuous improvement and innovation throughout the sales process.
  • Collaborate with Sales Operations Leadership on strategic initiatives to elevate the territory support experience.
  • Adhere to and apply company and division policies and procedures to assist with problem resolution for customer inquiries.
  • Occasional travel may be required as directed by leadership.
  • Perform other related duties and responsibilities as assigned.
Qualifications

Required:

  • Post-secondary Degree/Diploma.
  • Proficiency in English, including speaking, reading, and writing.
  • A minimum of 4 years of relevant experience in Customer Service or Sales Operations.
  • Familiarity with Datasweep, Salesforce, Service Cloud, CRM, or SAP is preferred.
  • Intermediate Microsoft Office skills; advanced skills are an asset.

Preferred:

  • Experience with order entry ERP systems is advantageous.
  • Basic to intermediate Microsoft Office skills.
  • Strong communication skills.
  • Demonstrated organizational skills.
  • Detail-oriented approach.
  • Results-driven and persistent.
  • Proactive initiative.
  • Positive attitude and ability to work well in a team environment.
  • Ability to manage stress in a fast-paced setting.
  • Effective workload prioritization and time management.
  • Excellent verbal and written communication/customer service skills.
  • Flexibility in working hours.

Why Choose Olympus?

We provide a comprehensive employee experience that supports personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings:

  • Competitive salaries and annual bonuses.
  • Comprehensive medical benefits and pension plans.
  • Generous paid vacation and sick leave.
  • Paid parental leave and adoption assistance.

Connected Culture:

  • Work-life integrated culture that promotes an employee-centric mindset.
  • Offers onsite, hybrid, and field work environments.
  • Paid volunteering and charitable donation/match programs.
  • Diversity, Equity & Inclusion initiatives, including Employee Resource Groups.
  • Dedicated training resources and learning & development programs.
  • Paid educational assistance.

Are you ready to realize your potential with us?

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer, and more fulfilling. As a global medical technology leader, we collaborate with healthcare professionals to deliver best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to enhance patient outcomes by elevating the standard of care in targeted disease states.

For over a century, Olympus has aimed to contribute to society by creating products designed to deliver optimal outcomes for customers worldwide.

Olympus is dedicated to fostering a diverse, inclusive, and authentic workplace.

We recognize the value of diversity in people, perspectives, and lifestyle choices, emphasizing the importance of inclusion and mutual respect. We strive to cultivate empathy and unity in the workplace, enabling our employees to contribute fully and thrive.

Let's realize your potential, together.

It is Olympus's policy to provide equal employment and advancement opportunities to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex, gender, gender identity and expression, sexual orientation, marital status, disability, medical condition, genetic information, ancestry, veteran status, or any other characteristic protected by applicable law.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone.

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