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Sales Operations Coordinator
3 months ago
Job Overview
The Sales Operations Coordinator will collaborate closely with the Sales team to ensure a cohesive point of contact and assistance for designated responsibilities. This role aims to enhance patient engagement by fostering a solutions-driven approach and tackling challenges with a critical and innovative perspective. The individual will oversee the execution of sales operational tasks as defined by the operations team.
Key Responsibilities
- Utilize CRM systems, sales enablement tools, and analytical platforms to facilitate sales operations projects.
- Implement requirements as specified in departmental reports.
- Monitor both individual and departmental KPI performance, ensuring adherence to response time commitments and maintaining a minimum of 98% accuracy in actions.
- Deliver precise and timely information to the Sales team regarding internal inquiries related to order management for both sales and repair scenarios.
- Manage and support product order allocation processes.
- Oversee project order management as directed by the project management team.
- Effectively handle the influx of all Sales inquiries through various communication channels to ensure optimal service delivery.
- Act as the primary contact for all tasks as outlined by the Sales Operations leadership team in support of the assigned sales area.
- Enhance operational efficiency and effectiveness of actions, processes, and procedures with a focus on continuous improvement and innovation throughout the sales process.
- Collaborate with Sales Operations Leadership on strategic initiatives to improve territory support experiences.
- Adhere to and apply company and division policies and procedures to assist in resolving customer inquiries.
- Occasional travel may be necessary as directed by leadership.
- Perform additional related duties as assigned.
Qualifications
Required:
- Post-secondary Degree/Diploma is required.
- Proficiency in English, including speaking, reading, and writing.
- A minimum of 4 years of relevant experience in Customer Service or Sales Operations.
- Familiarity with Datasweep, Salesforce, Service Cloud, CRM, or SAP is preferred.
- Intermediate Microsoft Office skills are required; advanced skills are preferred.
Preferred:
- Experience with order entry ERP systems is an asset.
- Basic to intermediate Microsoft Office skills are required.
- Strong communication skills.
- Demonstrated organizational skills.
- Highly detail-oriented.
- Results-driven and persistent.
- Proactive in taking initiative.
- Maintains a positive attitude and collaborates well within a team.
- Effectively manages stress in a fast-paced environment.
- Excellent time management and prioritization skills.
- Outstanding verbal and written communication/customer service abilities.
- Ability to work flexible hours.
Why Choose Olympus?
We provide a comprehensive employee experience that supports both personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings Include:
- Competitive salaries and annual bonuses.
- Comprehensive medical benefits and pension plans.
- Generous paid vacation and sick leave.
- Paid parental leave and adoption assistance.
Connected Culture Features:
- A work-life integrated culture that promotes an employee-centric mindset.
- Options for onsite, hybrid, and field work environments.
- Paid volunteering and charitable donation/match programs.
- Diversity, Equity & Inclusion initiatives, including Employee Resource Groups.
- Dedicated training resources and learning & development programs.
- Paid educational assistance.
Commitment to Diversity: Olympus is dedicated to fostering a diverse, inclusive, and authentic workplace. We recognize the value of diversity in people, perspectives, and lifestyle choices, emphasizing the importance of inclusion and mutual respect.
Let's realize your potential together.