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Sales Operations Specialist
2 months ago
Job Title: Sales Operations Specialist
Company: Olympus
Location: Richmond Hill, Ontario
Job Type: Full-time
Job Description:
The Sales Operations Specialist will play a critical role in supporting the Sales team by ensuring a streamlined single point of contact and support for outlined duties. This position will drive patient focus through cultivating a solutions-oriented mindset and approaching all situations with a critical and innovative mindset.
Key Responsibilities:
- Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives.
- Action requirements as outlined in departmental reports.
- Maintain individual and departmental KPI performance, including:
- Adhering to all response time commitments.
- Maintaining a minimum of 98% error-free actions.
- Provide accurate and timely delivery of information to the Sales team regarding internal inquiries surrounding order management for both sales and repair scenarios.
- Support and manage product order allocation processing.
- Project order management as requirements are set forth by the project management team.
- Effectively manage the inflow of all Sales inquiries through various contact streams to maintain optimal service of needs and requests.
- Be the lead contact point for all actions as outlined by the Sales Operations leadership team in support of the designated sales area.
- Drive operational efficiency and effectiveness of actions, processes, and procedures with a mindset for continuous improvement and innovation through the end-to-end sales process.
- Collaborate with Sales Operations Leadership on strategic opportunities to elevate the territory support experience.
- Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiries.
- Perform other related duties and/or work as assigned.
Requirements:
- Post-secondary degree/diploma required.
- English proficiency in speaking, reading, and writing abilities required.
- Minimum of 4 years of relevant work experience within the Customer Service or Sales Operations landscape.
- Experience with order entry ERP systems required.
- Proficient using Microsoft Excel required.
- Excellent communication skills.
- Demonstrates strong organizational skills.
- Extremely detail-oriented.
- Motivated, results-oriented, and persistent.
- Proactively takes initiative.
- Maintains a positive attitude and works well within a team environment.
- Handles stressful situations in a fast-paced environment.
- Effectively prioritizes workload/time management.
- Excellent verbal and written communication/customer service skills.
- Ability to work flexible hours.
Preferred Qualifications:
- Experience with order entry ERP systems an asset.
- Experience with Datasweep, Salesforce, Service Cloud, CRM, or SAP preferred.
- French language skills preferred.
About Olympus:
Olympus is a global medical technology company that has been dedicated to making people's lives healthier, safer, and more fulfilling for over 100 years. We partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
Why Join Olympus?
We offer a holistic employee experience that supports personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings:
- Competitive salaries and annual bonus.
- Comprehensive medical benefits and pension plan.
- Generous Paid Vacation and Sick Time.
- Paid Parental Leave and Adoption Assistance.
Connected Culture:
- Work-life integrated culture that supports an employee-centric mindset.
- Offers onsite, hybrid, and field work environments.
- Paid volunteering and charitable donation/match programs.
- Diversity, Equity & Inclusion Initiatives, including Employee Resource Groups.
- Dedicated Training Resources and Learning & Development Programs.
- Paid Educational Assistance.
At Olympus, we are committed to Our Purpose of making people's lives healthier, safer, and more fulfilling. We recognize diversity in people, views, and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
