Sales Operations Coordinator

4 weeks ago

Richmond Hill, Ontario, Canada Olympus Corporation of the Americas Full time

Location: ONTARIO, RICHMOND HILL

Work Arrangement: Hybrid

For over a century, Olympus has been dedicated to enhancing the health, safety, and fulfillment of individuals.

We embody our philosophy, True to Life, by advancing medical technologies and improving patient care standards, enabling people to achieve their aspirations and live fulfilling lives.

Our Core Values guide us in fulfilling Our Purpose:

Patient Focus, Integrity, Innovation, Impact, and Empathy.

Discover more about Life at Olympus.

Position Overview

The Sales Operations Coordinator will collaborate closely with the Sales team to provide a unified point of contact and support for specified responsibilities. This role is pivotal in fostering a patient-centric approach by nurturing a solutions-driven mindset and addressing challenges with critical and innovative thinking. The incumbent will oversee the execution of sales operational tasks as defined by the operations team.

Key Responsibilities
  • Utilize CRM systems, sales enablement tools, and analytical platforms to bolster sales operations initiatives.
  • Implement requirements as specified in departmental reports.
  • Monitor individual and departmental KPI performance, ensuring adherence to:
    • Response time commitments,
    • Aiming for a minimum of 98% error-free actions.
  • Deliver accurate and timely information to the Sales team regarding internal inquiries related to order management for both sales and repair scenarios.
  • Manage and support product order allocation processes.
  • Oversee project order management as directed by the project management team.
  • Effectively handle all Sales inquiries through various communication channels to ensure optimal service delivery.
  • Act as the primary contact for all actions as outlined by the Sales Operations leadership team in support of the designated sales area.
  • Enhance operational efficiency and effectiveness of actions, processes, and procedures with a focus on continuous improvement and innovation throughout the sales process.
  • Collaborate with Sales Operations Leadership on strategic initiatives to enhance the territory support experience.
  • Adhere to and apply company and division policies and procedures to assist in resolving customer inquiries.
  • Minimal travel may be required as directed by leadership.
  • Perform additional related duties as assigned.
Qualifications

Required:

  • Post-secondary Degree/Diploma.
  • Proficiency in English (speaking, reading, writing).
  • A minimum of 4 years of relevant experience in Customer Service or Sales Operations.
  • Familiarity with Datasweep, Salesforce, Service Cloud, CRM, or SAP is preferred.
  • Intermediate Microsoft Office skills; advanced skills are an asset.

Preferred:

  • Experience with order entry ERP systems is advantageous.
  • Basic to intermediate Microsoft Office skills.
  • Strong communication skills.
  • Excellent organizational abilities.
  • Highly detail-oriented.
  • Results-driven and persistent.
  • Proactive initiative taker.
  • Positive attitude and ability to work well in a team.
  • Capable of managing stress in a fast-paced environment.
  • Effective workload prioritization and time management.
  • Exceptional verbal and written communication/customer service skills.
  • Flexibility in working hours.

Why Choose Olympus?

We provide a comprehensive employee experience that promotes personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings:

  • Competitive salaries and annual bonuses.
  • Comprehensive medical benefits and pension plans.
  • Generous paid vacation and sick leave.
  • Paid parental leave and adoption assistance.

Connected Culture:

  • A work-life integrated culture that supports an employee-centric mindset.
  • Options for onsite, hybrid, and field work environments.
  • Paid volunteering and charitable donation/match programs.
  • Diversity, Equity & Inclusion initiatives, including Employee Resource Groups.
  • Dedicated training resources and learning & development programs.
  • Paid educational assistance.

Are you ready to contribute to our mission?

At Olympus, we are committed to enhancing lives through our purpose of making healthcare safer and more fulfilling. As a global leader in medical technology, we collaborate with healthcare professionals to deliver top-tier solutions and services aimed at improving patient outcomes.

With over 100 years of commitment to societal contributions, Olympus designs products to achieve optimal outcomes for customers worldwide.

Olympus is dedicated to fostering a diverse, inclusive, and authentic workplace.

We value diversity in perspectives and lifestyles, emphasizing inclusion and mutual respect. Our goal is to cultivate empathy and unity in the workplace, allowing our employees to thrive.

Let’s realize your potential together.

It is Olympus's policy to provide equal employment opportunities to all applicants and employees, ensuring a fair hiring process.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to making our hiring process accessible to everyone.

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