Air Import Operations Specialist

4 weeks ago


Montreal, Quebec, Canada DSV Full time

Time Type:

Full Time

The core responsibility of the Air Import Operations role is to oversee the processing of all air shipments, ensuring efficient movement and monitoring during transit. This position involves managing shipments from initiation to completion while adhering to DSV policies and relevant governmental regulations. The role acts as the primary liaison for clients, delivering exceptional customer service and ensuring all inbound requirements are processed within established timelines. Effective communication with clients, overseas offices, airlines, warehouses, and transport providers is essential.

KEY DUTIES AND RESPONSIBILITIES


• Daily oversight and coordination of air shipments

• Develop and manage schedules with carriers and tender shipments

• Generate and coordinate country-specific documentation

• Comply with all domestic and international shipping regulations

• Monitor and trace all shipments

• Prepare and distribute reports as needed

• Proactively identify issues and implement effective solutions

• Confirm shipping rates with carriers

• Manage cost efficiency of shipments through the accounting system

• Assess shipments, consolidate loads, and select the most economical transport methods

• Ensure adherence to DSV KPIs throughout the shipment process

• Conduct lane analysis on orders to determine the most suitable transport mode based on customer needs

• Maintain daily communication with clients regarding relevant issues and resolutions

• Oversee the implementation of new accounts from standard operating procedures to execution

Quality, Health & Safety:


• Support the organizational commitment to ISO 9001 and ISO 45001 certification

• Perform assigned tasks to help DSV achieve its quality, health, safety, and environmental objectives as outlined in the DSV Quality Health Safety Environment policy.

• Employees are expected to incorporate sustainability and health and safety into their daily activities, minimizing environmental impact and enhancing workplace safety.

QUALIFICATIONS

Education and Experience


• At least two years of experience in the international transportation sector or,

• Educational background in supply chain logistics, international transportation, or a related field.

• CIFFA certification is a plus

• Dangerous Goods Certification is an advantage

• GDP Training, if applicable

Skills and Competencies


• Proficient in both verbal and written English

• Ability to foster collaborative relationships and practice active listening

• Customer-focused with the capability to resolve client issues

• Strong interpersonal skills for building professional relationships internally and externally

• Excellent problem-solving and analytical abilities

• Capable of multitasking, planning, prioritizing, and managing time effectively to achieve objectives

• A team builder and a cooperative team member

• Exceptional organizational and time management skills

Language and Computer Skills


• Proficient in both English and French

• Effective communication skills in a diverse, multicultural environment.

• Familiarity with Microsoft Office suite

• Experience with CargoWise is an asset

Physical Demands


• Ability to sit and stand for extended periods while working at a desk and using a computer

• Regular working hours apply, with potential for extended hours based on business needs.

At DSV, we ensure the smooth operation of supply chains in a constantly changing environment. We provide and manage supply chain solutions for a diverse range of companies, from small family-owned businesses to large multinational corporations. Our global reach is complemented by a local presence, allowing us to stay close to our clients. With approximately 75,000 employees across more than 80 countries, we are dedicated to delivering outstanding customer experiences and high-quality services. We are committed to leading the industry towards a more sustainable future, operating in harmony with nature.

DSV is a vibrant organization that promotes inclusivity and diversity. We conduct our business with integrity, honoring various cultures and the dignity and rights of individuals.

Visit and follow us on our official platforms.



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