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Air Import Operations Specialist

3 months ago

Montreal, Quebec, Canada DSV Full time

Time Type:

Full Time

The core responsibility of the Air Import Operations role is to oversee all incoming shipments, ensuring effective coordination and monitoring throughout the transit process. This position entails managing shipments from initiation to completion while adhering to DSV's policies and relevant governmental regulations. As the main point of contact for clients, this role emphasizes delivering exceptional customer service and maintaining high-quality standards by efficiently managing all inbound logistics within agreed timelines. Direct interaction with clients, international offices, airlines, warehouses, and transport providers is essential.

KEY DUTIES AND RESPONSIBILITIES


• Daily oversight and coordination of incoming shipments

• Develop and manage schedules with carriers and dispatch shipments

• Generate and coordinate country-specific documentation

• Comply with all domestic and international shipping regulations

• Monitor and trace all shipments

• Prepare and distribute reports as needed

• Proactively identify challenges and implement effective solutions

• Confirm pricing with carriers

• Manage cost efficiency of shipments through the accounting system

• Assess shipments, consolidate loads, and select the most economical transport methods

• Ensure all DSV Key Performance Indicators (KPIs) are met throughout the shipment process

• Conduct lane analysis on orders to determine the most suitable transport mode according to customer needs

• Maintain daily communication with clients regarding relevant issues and resolutions

• Oversee the implementation of new accounts from standard operating procedures to execution

Quality, Health & Safety:


• Support the organization's commitment to ISO 9001 and ISO 45001 certification – Montreal location

• Execute assigned tasks to help DSV achieve its objectives and targets concerning quality, health, safety, and the environment, adhering to all requirements outlined in the DSV Quality Health Safety Environment policy.

• Employees are expected to ensure that their daily activities promote sustainability and health and safety, thereby minimizing environmental impact, supporting the communities in which we operate, and reducing workplace incidents.

QUALIFICATIONS

Education and Experience


• At least two years of experience in the international transportation sector or,

• Educational background in supply chain logistics, international transportation, or a related field.

• CIFFA certification is an asset

• Dangerous Goods Certification is a plus

• GDP Training, if applicable

Skills and Competencies


• Proficient in both verbal and written English

• Ability to foster collaborative engagements and practice active listening

• Customer-focused with the capability to resolve client issues

• Strong interpersonal skills, building professional relationships both internally and externally

• Excellent problem-solving and analytical abilities

• Capable of multitasking, planning, prioritizing, and managing time effectively to meet objectives and achieve results

• Both a team leader and a cooperative team member

• Outstanding organizational and time management skills

Language and Computer Skills


• Proficient in both English and French

• Effective communication skills in a diverse multicultural environment.

• Familiarity with Microsoft Office suite

• Experience with CargoWise is an asset

Physical Demands


• Prolonged periods of sitting and standing at a desk while working on a computer

• Regular working hours apply for this position; however, extended hours may be required based on business needs.

At DSV, we facilitate the smooth operation of supply chains in a constantly evolving environment. We provide and manage supply chain solutions for numerous companies daily – from small family-owned businesses to large multinational corporations. Our global reach is complemented by a local presence, ensuring close relationships with our clients. With approximately 75,000 employees across over 80 countries, we are dedicated to delivering exceptional customer experiences and high-quality services. We aim to lead the industry towards a more sustainable future and are committed to operating in harmony with nature.

DSV is a vibrant organization that promotes inclusivity and diversity. We conduct our business with integrity, respecting various cultures and the dignity and rights of individuals.

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