Air Import Operations Supervisor

4 weeks ago

Montreal, Quebec, Canada DSV Full time

Time Type:

Full Time

The primary responsibility of the Operations Team Lead is to manage the execution of all air import shipments, ensuring their smooth transit and oversight throughout the journey. This position requires effective supervision of shipment handling, guaranteeing adherence to DSV's corporate standards and applicable governmental regulations. The role necessitates regular communication with clients, international offices, and carriers. Additionally, this position involves mentoring and training new employees, as well as updating internal and external processes as necessary.

KEY DUTIES AND RESPONSIBILITIES


• Oversee daily management and coordination of air import shipments.

• Direct the day-to-day operations of the Operations Department at the desk level.

• Advocate for processes and procedures that meet or surpass company KPI standards.

• Establish and manage schedules with carriers while facilitating shipment tenders.

• Generate and distribute reports as required.

• Provide mentorship and training to new team members as needed.

• Identify issues proactively and implement suitable solutions swiftly.

• Ensure cost efficiency in shipment handling.

• Assess shipments, consolidate loads, and select the most economical delivery methods.

• Maintain daily communication with clients regarding relevant matters and resolutions.

• Manage the implementation of new accounts from standard operating procedures to execution.

• Demonstrate strong deductive reasoning, problem-solving, and troubleshooting abilities.

• Address any issues that arise within the scope of responsibility effectively.

• Comply with all company policies, procedures, and guidelines.

Quality, Health & Safety:


• Support the organizational commitment to ISO 9001 and ISO 45001 certifications.

• Perform assigned tasks to help DSV achieve its objectives regarding quality, health, safety, and environmental standards, adhering to the DSV Quality Health Safety Environment policy.

• Employees are expected to incorporate sustainability and health and safety into their daily activities, minimizing environmental impact and enhancing workplace safety.

QUALIFICATIONS

Education and Experience


• Degree in supply chain logistics, international transportation, or a related field.

• At least four years of experience in a freight forwarding environment.

• CIFFA certification is a plus.

• Dangerous Goods certification is advantageous.

• ACR designated status is beneficial (for Airfreight only).

Skills and Competencies


• Proven self-starter with the ability to plan, organize, and prioritize effectively to achieve results.

• Strong command of the English language, both spoken and written.

• Above-average customer service capabilities.

• Interpersonal skills that foster respected professional relationships internally and externally.

• Demonstrated leadership and management proficiency.

• Excellent organizational and time management abilities.

• Capability to manage tight deadlines effectively.

• Strong problem-solving and analytical skills.

• Attention to detail and punctuality are essential.

• Authentic, approachable, open, and honest demeanor.

• Serve as a role model for DSV values and adhere to the Code of Conduct.

Language and Computer Skills


• Proficient in both English and French.

• Effective communication skills in a diverse multicultural environment.

• Proficient in Microsoft Office Suite.

• Experience with CargoWise is a plus.

Physical Demands

• Ability to sit and stand for extended periods while working at a desk and using a computer.

• Regular working hours apply, with potential for extended hours based on business needs.

At DSV, we facilitate the flow of supply chains in a dynamic world. We deliver and manage supply chain solutions for a wide range of businesses, from small family-owned enterprises to large multinational corporations. Our global reach is complemented by a local presence that prioritizes customer relationships. With approximately 75,000 employees across over 80 countries, we are dedicated to providing exceptional customer experiences and high-quality services. We are committed to leading the way toward a more sustainable future for our industry, aligning our operations with nature's principles.

DSV is an organization that values inclusivity and diversity, conducting business with integrity and respect for different cultures and individual rights.

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