Reservations Supervisor

5 days ago


St Catharines, Ontario, Canada BUTTAR & SONS INC. OA COMFORT INN ST CATHARINES Full time
About the Role

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at BUTTAR & SONS INC. O/A COMFORT INN ST CATHARINES. As a key member of our hospitality team, you will be responsible for coordinating and managing the reservations process to ensure seamless guest experiences.

Key Responsibilities
  • Coordinate Reservations: Manage and process guest reservations, ensuring accurate and timely communication with guests and staff.
  • Supervise Reservations Team: Lead and mentor a team of reservations coordinators, providing guidance and support to ensure excellent customer service.
  • Train and Develop Staff: Develop and implement training programs to enhance staff knowledge and skills, ensuring they are equipped to provide exceptional guest experiences.
  • Operational Management: Oversee the efficient operation of the reservations system, ensuring minimal errors and maximum productivity.
  • Customer Service: Provide exceptional customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Reporting and Analysis: Analyze reservation data to identify trends and opportunities for improvement, providing insights to inform business decisions.
Requirements
  • Education: College/CEGEP degree in a related field.
  • Experience: 1 year to less than 2 years of experience in a reservations or customer service role.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Security and Safety: Must undergo a criminal record check.
Work Environment

This is a permanent, full-time position with a 37.5 to 44 hour workweek. The ideal candidate will be able to work in a fast-paced environment, with a strong attention to detail and ability to multitask.



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