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Reservations Supervisor

2 months ago


St Catharines, Ontario, Canada BUTTAR & SONS INC. OA COMFORT INN ST CATHARINES Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at BUTTAR & SONS INC. O/A COMFORT INN ST CATHARINES. As a key member of our hospitality team, you will be responsible for coordinating and managing reservations, ensuring seamless guest experiences, and providing exceptional customer service.

Key Responsibilities
  • Reservations Coordination: Manage and coordinate reservations, including room assignments, guest requests, and special needs.
  • Guest Services: Assist guests with special requests, provide information on hotel amenities and services, and ensure a high level of customer satisfaction.
  • Team Supervision: Supervise and train a team of 3-4 staff members, providing guidance and support to ensure excellent service delivery.
  • Operations Management: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity.
  • Supply Management: Requisition materials and supplies as needed to maintain a well-stocked and efficient operation.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment with a large workload and tight deadlines.