Reservations Coordinator

2 hours ago

St Catharines, Ontario, Canada BUTTAR & SONS INC. OA COMFORT INN ST CATHARINES Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at BUTTAR & SONS INC. O/A COMFORT INN ST CATHARINES. As a key member of our operations team, you will be responsible for coordinating and supervising the work of our reservations staff, ensuring seamless guest experiences and efficient business operations.

Key Responsibilities
  • Supervise and Coordinate Reservations Staff: Lead a team of 3-4 reservations staff, providing guidance and support to ensure excellent guest service and efficient operations.
  • Perform Same Duties as Workers Supervised: Stay up-to-date with industry trends and best practices, performing tasks such as checking guests in and out, handling guest inquiries, and resolving issues in a professional and courteous manner.
  • Assist Clients/Guests with Special Needs: Provide exceptional service to guests with special needs, ensuring their comfort and satisfaction throughout their stay.
  • Co-ordinate, Assign and Review Work: Plan and prioritize work tasks, assigning responsibilities to team members and reviewing their performance to ensure high standards are met.
  • Hire and Train Staff: Recruit, train, and develop the skills of new team members, ensuring they have the knowledge and expertise to provide excellent guest service.
  • Maintain Operation of Computer Systems: Ensure the smooth operation of our computer systems, equipment, and machinery, arranging for repairs and maintenance as needed to prevent downtime and ensure business continuity.
  • Requisition Materials and Supplies: Source and procure necessary materials and supplies to support our operations, ensuring we have the resources needed to deliver exceptional guest experiences.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a supervisory or leadership role, preferably in the hospitality industry.
  • Language: English language proficiency required.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, with a large workload and tight deadlines. Must be able to work under pressure and maintain attention to detail.

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