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Reservations Coordinator
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Reservations Supervisor
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Reservations Coordinator
4 weeks ago
St. Catharines, Ontario, Canada Comfort Inn-St. Catharines Full timeJob SummaryWe are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Comfort Inn-St. Catharines. As a key member of our front desk team, you will be responsible for coordinating and supervising the work of our reservations staff, ensuring seamless guest experiences and efficient operations.Key ResponsibilitiesSupervise...
Reservations Supervisor
2 months ago
We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at BUTTAR & SONS INC. O/A COMFORT INN ST CATHARINES. As a key member of our hospitality team, you will be responsible for coordinating and managing the reservations process to ensure seamless guest experiences.
Key Responsibilities- Coordinate Reservations: Manage and process guest reservations, ensuring accurate and timely communication with guests and staff.
- Supervise Reservations Team: Lead and mentor a team of reservations coordinators, providing guidance and support to ensure excellent customer service.
- Train and Develop Staff: Develop and implement training programs to enhance staff knowledge and skills, ensuring they are equipped to provide exceptional guest experiences.
- Operational Management: Oversee the efficient operation of the reservations system, ensuring minimal errors and maximum productivity.
- Customer Service: Provide exceptional customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner.
- Reporting and Analysis: Analyze reservation data to identify trends and opportunities for improvement, providing insights to inform business decisions.
- Education: College/CEGEP degree in a related field.
- Experience: 1 year to less than 2 years of experience in a reservations or customer service role.
- Skills: Excellent communication and organizational skills, with the ability to work in a fast-paced environment.
- Security and Safety: Must undergo a criminal record check.
- Work Conditions: Ability to work in a dynamic and fast-paced environment, with a large workload and tight deadlines.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for professional growth and development within the company.
- Collaborative Team: A collaborative and supportive team environment.
