Front Desk Agent

7 months ago

St Albert, Canada Holiday Inn Express and Suites St Albert Full time

**POSITION TITLE**: Frond Desk Agent

**DEPARTMENT**: Front Desk

**REPORTS TO**: Front Office Manager

***:
To achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that front desk operations is working in a professional manner at all times. To assist the Supervisors in all areas to ensure a correct and smoothly operating department.

Overall Duties

1. Personally demonstrating a commitment to guest service in responding promptly to guest’s needs/complaints.

2. Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.

3. Maintaining Guest Service as the driving philosophy of the hotel.

4. To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.

5. To bring urgent matters to the attention of the Front Office Manager and the management team

6. To maintain standards of punctuality.

7. To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operations.

8. To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problem or situations.

9. To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards and in conjunction with company policies.

10. To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.

11. Ability to operate the system manually.

12. Attend staff meetings.

13. Responsible for ensuring full compliance with protocols and procedures related to any front office operations, and emergencies on an ongoing basis

**DUTIES AND RESPONSIBILITIES**:
1. Up to date on best guests and IHG Reward members.

2. Checks cleanliness of lobby and public areas, proper lighting

3. Check arrivals (daily and weekly) and prepare and check VIP arrivals following up with other departments as needed.

4. Follow up and process No-Shows.

5. Co-ordinates and communicates with effected departments for out of order rooms, late check outs, stay overs, early arrivals etc. in order to maintain Front Office functions properly and ensure guest satisfaction.

6. Answer guests inquires, make reservations, process Market purchases, update folios, ensure proper postings and attend to the needs of the guests.

7. Promotes and maintains good public relations.

8. Motivates and maintains good staff relations.

9. Adheres to hotel policies

10. Follows up on credit check report.

11. To bring forward any concerns to the Front Office Manager and the management team

12. Adheres to and ensures the neat appearance, as well as proper and appropriate attitude and behavior.

13. Monitors the current status of any promotional programs.

15. Remain up to date on all interfaced systems

16. Knows how to operate PMS, POS and other front office equipment and interfaces. Prior knowledge/experience with Opera is a bonus

17. Ensure issued front desk floats are correct at all times

19. Be aware of what is happening at the hotel and surrounding area for the week;
20. Regularly review physical and reservation inventory;
21. Ensure shift checklists are accurately completed

This is a full time position with open availability from Monday to Sunday including holidays.

/Part-time

**Job Types**: Full-time, Permanent

**Salary**: $16.50 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- St. Albert, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Front Desk Agent

    6 months ago

    Prince Albert, Canada BEST WESTERN PREMIER Full time

    Front desk Agent in Best Western Premier, Prince Albert. Reports to: Front Desk Manager Department: Front Desk Purpose of Job: Responsible for setting the standard of expectations of the customers and guests for the duration of their stay as they are the first person to meet and greet them. A smile and helping hands are what our Guests will experience as you...

  • Front Desk Agent

    3 months ago

    Prince Albert, Canada Discount Liquor PRINCE ALBERT Full time

    **Job Summary** As a Front Desk Agent in Best Western Premier, you will be the first point of contact for guests at our establishment. Your role is crucial in creating a positive guest experience from check-in to check-out. **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Handle guest check-ins and check-outs...

  • Front Desk Agent

    6 months ago

    St. Albert, Canada Best Western PLUS The Inn at St. Albert Full time

    **We are currently seeking a Front Desk Agent at the award winning Best Western Plus The Inn at St. Albert.** Best Western has been serving guests for 75 years. You know our brand. Perhaps you've even been our guest. If so, then you know we treat our guests like family. What you may not know is that we treat our team members like family, too. When you join...

  • Front Desk Agent

    3 weeks ago

    Prince Albert, Canada BEST WESTERN PREMIER PRINCE ALBERT Full time

    **Overview** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently, ensuring accuracy in billing and reservations. - Respond promptly to guest inquiries, providing information about hotel services, local attractions, and amenities. - Handle phone calls with professionalism,...

  • Front Desk Agent

    6 months ago

    Fort St. John, Canada Pomeroy Lodging LP Full time

    **$18/hour** **We are looking for a Front Desk Agent to join our team!** - Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!_ As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because...

  • Night Auditor/front Desk Agent

    6 months ago

    St. Albert, Canada Best Western Plus The Inn at St. Albert Full time

    **We are currently seeking a full time Guest Service Agent/PT Night Auditor at the award winning Best Western Plus The Inn at St. Albert.** Best Western has been serving guests for 70 years. You know our brand. Perhaps you've even been our guest. If so, then you know we treat our guests like family. What you may not know is that we treat our team members...

  • Front Desk Agent Full-time

    6 months ago

    Fort St. John, Canada Pomeroy Lodging LP Full time

    **$18/hour** **Must be available to work weekends and graveyard shifts.** **We are looking for a Front Desk Agent to join our team!** - Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!_ As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive...

  • Night Auditor/front Desk

    6 months ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    **POSITION TITLE**: Night Auditor **DEPARTMENT**: Front Desk **REPORTS TO**: Front Office Manager ***: To achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual...

  • Front Desk Supervisor

    6 months ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    Front Office Supervisor As a Front Office Supervisor, you will play a pivotal role in ensuring exceptional customer service and fostering a welcoming environment for all guests. You will supervise front office operations, manage the front desk team, and handle guest relations with a keen sense of empathy and responsiveness. Your primary goal will be to...

  • Front Desk Coordinator

    2 months ago

    St. Albert, Alberta, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a highly skilled Front Desk Coordinator to join our team at beBee Professionals in St. Albert, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...

  • Front Desk Coordinator

    3 weeks ago

    St. Albert, Alberta, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a highly skilled Front Desk Coordinator to join our team at beBee Professionals in St. Albert, Canada. As the primary point of contact for clients and visitors, this individual will play a crucial role in ensuring seamless office operations.OverviewOur company prides itself on providing exceptional services and support to our clients. As a...

  • Front Desk Receptionist

    3 months ago

    St. Thomas, Canada Care Chiropractic Full time

    **Overview** **Responsibilities**: - Greet and assist patients and visitors as they arrive at the front desk. - Schedule appointments, process payments and Insurance billings - Perform data entry tasks accurately and efficiently. - Maintain organized records and files, ensuring all documentation is up to date. - Handle clerical duties such as proofreading...

  • Front Desk Coordinator

    2 months ago

    St. Thomas, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a highly organized and detail-oriented Front Desk Coordinator to provide exceptional customer service and administrative support to our team at beBee Professionals in St. Thomas, Canada.Key Responsibilities:Manage incoming calls, greet visitors, and ensure a positive experience for our clients.Schedule appointments, manage office calendars,...

  • Front Desk Coordinator

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Luxe Dental Group Full time

    Luxury meets patient care at Luxe Dental Group. As a Front Desk Coordinator, you will be the face of our dental practice, providing exceptional customer service and ensuring seamless patient experiences.Job Summary:We are seeking a highly organized and detail-oriented individual to join our front desk team. This role is perfect for someone who enjoys working...

  • Front Desk Receptionist

    6 months ago

    St. Thomas, Canada One Dental St. Thomas Full time

    We are a fast growing, privately owned dental office in St.Thomas, seeking a talented & enthusiastic front desk team member to join us in a great deal of fun. There are huge opportunities for advancement for everyone on our team & because of our unique bonus system & promotion policy your income potential is essentially limitless: - Fast Growing,...

  • Front Desk Receptionist

    6 months ago

    St. Thomas, Canada One Dental St. Thomas Full time

    We are a fast growing, privately owned dental office in St.Thomas, seeking a talented & enthusiastic front desk team member to join us in a great deal of fun. There are huge opportunities for advancement for everyone on our team & because of our unique bonus system & promotion policy your income potential is essentially limitless: - Fast Growing,...

  • Front Desk Associate

    4 days ago

    St. Anthony, Canada Mary Brown's Famous Chicken & Taters Full time

    We are seeking a Front Desk Associate to join our team at Mary Brown's Famous Chicken & Taters. This role is responsible for operating cash registers, processing payments, and providing exceptional customer service.Job DescriptionThis is a permanent full-time position with an estimated salary of $35,000 - $45,000 per year, depending on experience. As a Front...

  • Front Desk Receptionist

    6 months ago

    Prince Albert, Canada Spruce Lodge Boarding Home Full time

    FRONT DESK RECEPTIONIST Sprucelodge Boarding Home Qualifications: - The position is for evening shifts 11pm-7am - Great customer service skills, problem-solving skills, and multi-tasking skills. - Must be able to remain calm under pressure and able to work with minimum supervision. - Must be well versed with Microsoft office and ability to stand for 8...

  • Guest Service Agent

    7 months ago

    St. Paul, Canada Recruit Without Borders Full time

    **The Landing Hotel & Conference Centre** **Guest Service Agent** The Front Desk Agent is responsible to greet and make your guest feel theyve made the right choice to stay with us. As a Front Desk Agent, you will be the face of our facility to our guests. You will be responsible for the entire experience from beginning to end in our facilities. **Key...

  • Front Desk Associate

    2 months ago

    Prince Albert, Saskatchewan, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Front Desk Associate to join our team at beBee Professionals in Prince Albert. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key Responsibilities:Provide warm...