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Air Traffic Operations Supervisor

3 months ago

Montreal, Quebec, Canada NAV CANADA Full time

Position Overview

What NAV CANADA Provides:

  • Competitive compensation and flexible benefits tailored to individual needs.
  • Generous leave policies, including vacation, defined benefit pension, wellness days, and paid sick leave.
  • A stimulating and innovative work atmosphere.
  • Opportunities for career advancement and professional development.
  • A collaborative and challenging team environment.
  • A diverse and inclusive workforce.

Key Responsibilities:

  • Oversee the operational safety, service quality, and efficiency of Air Traffic Services in partnership with various management roles.
  • Assess daily service performance and communicate findings to relevant managers.
  • Support supervisors in interpreting regulatory and operational manuals, escalating requests for clarification as necessary.
  • Strategically manage daily operations during irregular events such as airport closures, severe weather, and equipment failures, collaborating with technical services.
  • Inform stakeholders of any operational discrepancies or emergencies affecting service delivery.
  • Determine resource needs for daily operations and implement improvements within budget constraints.
  • Manage Air Traffic Services staff during operations, ensuring appropriate staffing levels, providing guidance, and addressing disciplinary matters as needed.

Qualifications:

  • Completion of secondary education or equivalent.
  • Minimum of three years of supervisory or management experience in the aviation sector.
  • Extensive management experience in an aviation operational context.
  • Strong knowledge of the aviation industry and Canadian Air Navigation System.

Personal Attributes:

  • Ability to prioritize service delivery in high-pressure situations.
  • Excellent organizational skills with the capacity to manage multiple priorities.
  • Strong leadership capabilities in a dynamic environment.
  • Analytical and decision-making skills with a track record of sound recommendations.
  • Effective written and verbal communication skills.
  • Ability to collaborate across departments and resolve issues effectively.
  • Strong customer service orientation.
  • Proven ability to build consensus among diverse stakeholders.

Language Proficiency:

  • Bilingual proficiency in English and French is required to meet regulatory and service delivery standards.

Working Environment:

  • This role is classified as an onsite position and is not eligible for flexible work arrangements.

NAV CANADA is dedicated to fostering a skilled and diverse workforce that reflects Canadian society. We encourage all qualified candidates to apply, even if they do not meet every listed requirement. Our organization promotes a culture of learning and growth, recognizing that while some skills are essential, many can be developed.

We strive to create an inclusive and accessible selection process and work environment. If you require accommodations during the recruitment process, please inform the hiring manager. NAV CANADA will provide necessary accommodations for applicants with disabilities.

The successful candidate must fulfill the security requirements of the position and be legally authorized to work in Canada.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.