Lead Product Support Consultant

3 weeks ago


Toronto, Ontario, Canada MaintainX, Inc. Full time
Lead Product Support Consultant

MaintainX, Inc. is a premier mobile-centric workflow management solution tailored for industrial and frontline personnel. We are in search of a Lead Product Support Consultant to deliver outstanding assistance and solutions for our enterprise clientele.

  • Minimum of 5 years in full-time customer support or onboarding roles.

The key responsibilities for this position include:

  • Providing timely and precise responses to customer support inquiries.
  • Guiding customers through specific functionalities of the platform.
  • Overseeing major accounts and improving the support infrastructure.
  • Coordinating meetings with sales teams for pricing discussions and solution consultations.
  • Offering support and guidance to the global Level 1 Customer Support team.
  • Developing self-service knowledge base articles and template responses for common queries.
  • Following up on previous customer support tickets to ensure alignment with new product updates.
  • Demonstrating proficiency in Excel.
  • Proficiency in Spanish and French is considered a valuable asset.

Our vision is to enhance the lives of blue-collar workers globally by crafting software that addresses their unique needs and challenges. Join us in making a significant impact.



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