Administrative Clerk for Outpatient Services
3 weeks ago
Ambulatory Care Unit Clerk - CST Sustainment
As a vital member of the healthcare team, you will undertake a range of administrative tasks essential for the efficient functioning of the Program Area or Unit. This includes scheduling and coordinating appointments, diagnostic tests, and procedures, processing clinician orders, preparing requisitions, and performing reception duties. Your role is crucial in maintaining a safe and welcoming environment for patients, families, and staff by adhering to established safety policies and emergency protocols.
Key Responsibilities
- Accurately transcribe and process clinician orders by completing and forwarding requisitions for tests or services, utilizing the electronic health record system to schedule appointments and communicate necessary information according to established procedures.
- Organize and coordinate diagnostic and therapeutic services for patients by managing multiple interrelated appointments and effectively communicating related instructions to patients through various channels.
- Collect and prepare patient information for medical appointments to facilitate smooth patient flow, ensuring all necessary documents are ready for the clinical team and patients.
- Execute a variety of receptionist tasks, including greeting and registering patients, assisting with wayfinding, answering phone inquiries, and relaying messages as needed.
- Contribute to the onboarding and orientation of new staff by demonstrating work procedures and addressing related questions, while also supporting student clinical practicums as required.
Qualifications
- Completion of Grade 12, along with medical terminology training and graduation from a recognized Nursing Unit Clerk Program, plus one (1) year of recent, relevant experience or an equivalent combination of education and experience.
Skills and Attributes
- Proficient verbal and written communication skills.
- Strong interpersonal skills to effectively interact with others.
- Physical capability to perform the duties of the position.
- Competency in keyboarding and organizational skills.
- Familiarity with operating related equipment and utilizing various computer software applications.
- Commitment to fostering reconciliation in Canada, in alignment with TRC and BC's Declaration on the Rights of Indigenous Peoples Act.
- Understanding of the social, economic, political, and historical contexts affecting Indigenous communities, along with knowledge of Indigenous Cultural Safety and anti-racism initiatives.
What We Offer
At PHSA, every employee plays a crucial role in delivering optimal patient care for our communities. Whether your role involves direct patient care, research, or supporting others in their work, your contributions significantly impact the lives of individuals across British Columbia. We prioritize your well-being by providing health, wellness, and development programs to support you both professionally and personally.
- Join one of BC's largest employers, offering extensive opportunities for growth, development, and recognition of employee contributions.
- Access to professional development through in-house training programs, including a wide array of courses.
- Comprehensive benefits package, including a municipal pension plan and wellness resources.
- Generous vacation entitlement and statutory holidays.
- Flexible work options to support our employees.
- Access to a premium discount program for various local and national services.
Commitment to Diversity
PHSA is dedicated to fostering an inclusive and welcoming environment. We encourage all qualified individuals to apply, recognizing that our ability to provide exceptional care relies on a diverse range of skills, knowledge, and experiences.
Reconciliation Efforts
We acknowledge that reconciliation is a shared responsibility and an ongoing process. Our commitment to the principles outlined in the Declaration on the Rights of Indigenous Peoples Act guides our efforts to work collaboratively with Indigenous Peoples towards self-determination and lasting reconciliation.
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