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Security Services Coordinator

2 months ago


Toronto, Ontario, Canada FirstService Residential Full time

As a Security Services Coordinator, your primary role will be to assist residents by delivering information and services as required. This position demands a self-driven, sociable, detail-oriented individual with excellent communication and organizational skills.

Shift Schedule: Monday to Friday 1500 to 2300

Site Location: Toronto, ON

Compensation: $17.50/ hour

Key Responsibilities:

  • Assess and clarify residents' needs and preferences, respond to inquiries, and provide directions and instructions.
  • Maintain composure under pressure and respond swiftly to situations.
  • Manage and filter communications effectively.
  • Coordinate access for authorized service providers to perform tasks within residential units.
  • Safeguard resident privacy and uphold the organization's reputation by ensuring confidentiality.
  • Enhance professional knowledge by engaging in educational opportunities and maintaining personal networks.
  • Contribute to the department's and organization's reputation by taking ownership of new and diverse requests; seek opportunities to add value to job outcomes.
  • Ensure adherence to safety and access control protocols while maintaining a secure work environment.
  • Provide protection to clients, residents, and properties of the buildings serviced.
  • Monitor common areas to ensure they are free of debris, hazards, and obstructions, and verify that access points to sensitive areas are secured.
  • Enforce organizational rules, regulations, and applicable laws while assisting law enforcement and medical personnel as necessary.
  • Deliver exceptional customer service to clients, visitors, contractors, and residents.
  • Conduct routine patrols of the property, including parking areas and perimeters, and respond to emergencies and alarms.
  • Complete daily documentation, including logs and incident reports, as required.
  • Adhere to all on-site procedures, including employee policies, training protocols, and client guidelines.

Skills & Qualifications:

  • Valid Ontario Security License is required.
  • High school diploma or equivalent is preferred; completion of college-level courses in Business/Hospitality or Police/Security Foundations is an asset.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

  • Ability to lift up to 50 lbs.
  • Capacity to sit for extended periods.
  • Ability to stand for prolonged durations.
  • Proficient in verbal communication, both in person and over the phone, to resolve issues and manage operations.

The work environment is typical of an office setting within a community. Reasonable accommodations may be made for individuals with disabilities. Hours may extend beyond regular office hours, including evenings, holidays, and weekends, based on business needs.

About FirstService Residential:

FirstService Residential is a leading property management firm in North America, specializing in property management, front desk security, cleaning services, and superintendent roles within our Property Services Department.

Recognized as a great workplace, we offer our associates competitive salaries, comprehensive benefits, and opportunities for career development, continually investing in our employees' professional growth and setting the standard for exceptional service. Our team enjoys an inclusive work culture characterized by collaboration and mutual respect.

Start a rewarding career in property management with FirstService Residential today.