Senior Cisco Voice Solutions Engineer

4 weeks ago


Montreal, Quebec, Canada Axelon Services Corporation Full time
Job Title: Cisco Voice Engineer (Hybrid)

Location: Montreal, QC

Overview:

We are seeking a proficient Cisco L3 Voice Engineer to engage in various voice-centric projects while also managing advanced troubleshooting and video server operations.

Key Responsibilities:
  • Provide Level 3 support for Call Manager, Unity Voicemail, and Unified Call Center Express.
  • Contribute to the upgrade initiatives for the aforementioned systems, including planning, execution, and testing.
  • Participate in strategic planning for future upgrades to version 15 of the systems.
  • Perform Level 3 troubleshooting for voice systems.
  • Collaborate with Cisco vendors to resolve technical issues.
  • Maintain and enhance documentation related to the systems.
  • Configure and maintain Cisco video servers, including VCS and Expressway.
Qualifications:
  • Proven team player with strong communication and documentation abilities.
  • A minimum of 5 years of experience as a Level 3 engineer with the specified products.
  • Ability to work autonomously.
  • In-depth understanding of Cisco Voice infrastructure, including Voice Gateways.
  • Extensive knowledge of Cisco Call Manager, particularly versions 12 and above.
  • Solid working knowledge of Unity and UCCx.
  • Familiarity with Oracle Client and ECB is advantageous.
  • Experience with Cisco Video servers (VCS and Expressway) and Cisco Video endpoints.
Preferred Skills:
  • Experience with Oracle Session Border Controller and Oracle Enterprise Communication Broker.
  • Knowledge of Oracle Enterprise Operations Monitor.
  • Experience integrating PSTN telephony with TEAMS.
  • Familiarity with Vitec IPTV solutions.


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