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Senior Cisco Voice Solutions Engineer
3 months ago
Location: Montreal, QC
Overview:
The Cisco Voice Engineer will be responsible for advanced voice project initiatives and will engage in level 3 troubleshooting for voice systems and video server management.
Key Responsibilities:
- Provide level 3 support for Call Manager, Unity Voicemail, and Unified Call Center Express.
- Contribute to the upgrade processes for the aforementioned systems, including planning, execution, and testing.
- Participate in the strategic planning for future upgrades to the latest versions of the systems.
- Conduct level 3 troubleshooting for voice and video systems.
- Collaborate with Cisco vendors to resolve technical issues.
- Maintain and update documentation related to the systems.
- Manage configuration and maintenance of Cisco video servers (VCS and Expressway).
- Proven ability to work effectively in a team environment.
- Excellent communication and documentation skills.
- Minimum of 5 years of experience as a level 3 engineer with the specified products.
- Ability to work independently.
- In-depth knowledge of Cisco Voice infrastructure, including Voice Gateways.
- Extensive experience with Cisco Call Manager, particularly versions 12 and above.
- Solid understanding of Unity and UCCx.
- Familiarity with Oracle Client and ECB is preferred.
- Experience with Cisco Video servers (VCS and Expressway) and video endpoints.
- Experience with Oracle Session Border Controller and Oracle Enterprise Communication Broker.
- Knowledge of Oracle Enterprise Operations Monitor.
- Experience integrating PSTN telephone systems with TEAMS.
- Familiarity with Vitec IPTV solutions.