Cisco Voice Engineer

4 days ago

Montreal, Quebec, Canada US Tech Solutions Full time
About the Role

We are seeking a highly skilled Cisco Voice Engineer to join our team at US Tech Solutions. As a Cisco Voice Engineer, you will be responsible for providing level BAU support for Callmanager, Unity Voicemail, and Unified CallCenter Express.

Key Responsibilities
  • Provide level BAU support for Callmanager, Unity Voicemail, and Unified CallCenter Express
  • Active participation in the upgrade of the above-mentioned systems to version, incl. planning, upgrading, and testing
  • Active participation in the planning for upgrading to version for the above systems
  • Level troubleshooting of those systems
  • Working with the vendor Cisco in case of issues
  • Documenting and/or updating documentation of the above
  • Cisco video server configuration/maintenance (VCS and Expressway)
Requirements
  • In-depth knowledge of Cisco Voice infrastructure, incl. Voice Gateways
  • In-depth knowledge of Cisco Call manager, esp. version and above
  • Good working knowledge of Unity and UCCx
  • Working knowledge of Oracle SBC and ECB preferable
  • Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints
Preferred Skills
  • Experience with Oracle Session Border Controller (SBC)
  • Experience with Oracle Enterprise Communication Broker (ECB)
  • Experience with Oracle Enterprise Operations Monitor
  • Integration of PSTN telephone with TEAMS
  • Vitec (formerly Exterity) IPTV solution
About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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