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Cisco Voice Engineer

2 months ago

Montreal, Quebec, Canada US Tech Solutions, Inc. Full time
About the Role

We are seeking a highly skilled Cisco Voice Engineer to join our team at US Tech Solutions, Inc. as a Level 3 Engineer. The successful candidate will be responsible for providing expert-level support and maintenance for our Cisco Voice infrastructure, including Callmanager, Unity Voicemail, and Unified CallCenter Express.

Key Responsibilities
  • Provide Level 3 BAU support for Callmanager, Unity Voicemail, and Unified CallCenter Express
  • Active participation in the upgrade of the above-mentioned systems to version 14.1, including planning, upgrading, and testing
  • Active participation in the planning for upgrading to version 15 for the above systems
  • Level 3 troubleshooting of those systems
  • Working with the vendor Cisco in case of issues
  • Documenting and/or updating documentation of the above
  • Cisco video server configuration/maintenance (VCS and Expressway)
Requirements
  • In-depth knowledge of Cisco Voice infrastructure, including Voice Gateways
  • In-depth knowledge of Cisco Call manager, especially version 12 and above
  • Good working knowledge of Unity and UCCx
  • Working knowledge of Oracle SBC and ECB, preferably
  • Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints
Preferred Skills
  • Experience with configuration and operation/maintenance of Oracle Session Border Controller (SBC)
  • Experience with configuration and operation/maintenance of Oracle Enterprise Communication Broker (ECB)
  • Experience with configuration and operation/maintenance of Oracle Enterprise Operations Monitor
  • Experience with integration of PSTN telephone with TEAMS
  • Experience with Vitec (formerly Exterity) IPTV solution
Competencies
  • Strong communication and documentation skills
  • At least 5 years of experience as a Level 3 engineer in the above-mentioned products
  • Ability to work independently