Client Engagement Specialist

4 weeks ago

Canada Kishaimmigration Full time

Kisha Immigration is a leading organization that encompasses various sectors, providing expert services in Canadian immigration, educational guidance, and post-arrival support. Our offerings include comprehensive assistance from personality assessments to visa application processes, ensuring clients receive the necessary legal and practical support to thrive in Canada.

Position Overview:

This is a full-time remote opportunity for a Client Engagement Specialist who will focus on cultivating and sustaining robust client relationships through effective communication, conflict management, follow-up interactions, and identifying service upselling opportunities.

Key Responsibilities:

  • Collaborate with the sales and marketing teams to draw in new clientele.
  • Act as the main contact for client inquiries, concerns, and escalations, ensuring prompt resolutions and high levels of client satisfaction.
  • Address sales objections and successfully close deals.
  • Provide clients with precise and timely information regarding our services, policies, and procedures.
  • Ensure client satisfaction through rigorous quality assurance and control measures.
  • Manage complaints and resolve issues in a professional and timely manner.
  • Engage with clients through various communication channels including text, chat, email, and phone calls.

Qualifications:

  • A Bachelor’s degree in Business Administration, Marketing, or a related discipline.
  • 2-5 years of experience in sales, client relationship management, account management, or a similar field.
  • Exceptional interpersonal and communication skills.
  • Experience in telemarketing, cold-calling, and generating new client leads.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer service orientation with a background in sales.
  • Strong problem-solving skills and conflict resolution capabilities.
  • Familiarity with immigration, education, or settlement services is advantageous.
  • Proficiency in MS Office and CRM software.
  • Demonstrated success in building and maintaining fruitful client relationships, preferably within the immigration sector.
  • Excellent negotiation and interpersonal skills.
  • Strong analytical abilities and the capacity to handle challenging situations with professionalism.
  • Ability to work independently and collaboratively within a team, exhibiting a high level of accountability and integrity.

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