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Client Engagement Specialist

3 months ago

Canada JD Sports Full time

Workplace Type: Hybrid

Job Type: Full-time, Permanent

Salary: $38,000 per year

The Team:

JD Sports is a prominent sports-fashion retail organization dedicated to inspiring the next generation of globally aware consumers through a connection to the universal culture of sports, music, and fashion. Since its inception in 1981, the JD Group has established itself as a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With retail locations expanding across Canada, the Group is continually seeking and nurturing talent that contributes to an inclusive and diverse workplace culture. JD is committed to setting the global benchmark for retail experiences by uniquely delivering the world's most authentic brands to the market.

The Role:

We are in search of Client Engagement Specialists to become part of our Vancouver HQ team. Our Client Engagement Specialists will cultivate a top-tier online experience for all customers. You will adopt an analytical approach to manage orders effectively, aiming to enhance customer satisfaction and retention rates. Most importantly, you will provide outstanding customer service support, assisting customers with any inquiries or concerns they may have.

Duties/Responsibilities:

  • Addressing customer inquiries promptly through various communication channels (phone, emails, live chats).
  • Updating and maintaining customer orders and information as they arise.
  • Overseeing order processing to direct orders to the appropriate channels for shipping and handling.
  • Developing and implementing new customer support initiatives and strategies to boost revenue and retain existing customers.

Skills/Experience/Knowledge needed:

  • 1+ years of experience in a call center environment or in the retail sector.
  • Experience in E-Commerce, Customer Service, or Digital Sales.
  • Fluency in French is an advantage.
  • Exceptional analytical and problem-solving abilities.
  • Proficient in Microsoft Excel and other Microsoft Office applications.
  • Capability to meet deadlines and work independently as well as collaboratively.
  • Highly organized and detail-oriented with the ability to learn quickly, take initiative, and adapt to changes.

THE PERKS:

  • Flexible work environment – Includes hybrid work options.
  • Benefits – Comprehensive medical, optical, and dental coverage.
  • Paid time off – Includes vacation, sick days, and holidays.
  • Store discount – Employee discounts, along with family and friends discounts.
  • Kitchen/lunchroom area – Our in-house kitchen features communal snacks, a hot stove, dishwasher, microwave, fridge, and coffee machine.
  • Travel perks – Access to exclusive hotel deals in major cities.