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Client Engagement Specialist

3 months ago

Canada Indigo Books & Music Inc. Full time

Position Overview

As a Client Engagement Specialist, you will play a pivotal role in fostering a friendly and inviting atmosphere within our retail locations. Your primary focus will be to enhance the customer experience by:

  • Creating a Welcoming Environment: Ensure that every customer feels valued and appreciated as they enter our stores.
  • Enhancing Customer Satisfaction: Strive to add joy to our customers' shopping experience.
  • Storytelling through Products: Utilize our diverse product range to engage customers and share meaningful stories.
  • Building Connections: Actively interact with customers on the sales floor to understand their needs.
  • Curating Personalized Collections: Tailor product selections to meet the unique preferences of each customer.
  • Maintaining Visual Standards: Ensure that the store's visual presentation aligns with company standards.
  • Exemplifying High Performance: Model the core characteristics of our organization.
  • Staying Informed: Keep abreast of new products, promotions, and programs to better serve our customers.
  • Prioritizing Health and Safety: Contribute to a safe environment for both customers and colleagues.
  • Responding to Feedback: Take ownership of customer feedback and address it promptly.
  • Accountability: Hold yourself and your peers accountable for delivering exceptional service.
  • Continuous Development: Engage in self-improvement and provide constructive feedback to your team.
  • Sharing Insights: Collaborate with leadership to enhance both employee and customer experiences.

Qualifications

  • Previous experience in specialty retail or a similar environment is preferred but not mandatory.
  • Willingness to adapt and learn across various store functions.
  • Commitment to delivering an outstanding experience for both employees and customers.
  • Ability to remain mobile on the sales floor for extended periods.
  • Capability to lift items weighing up to 40 pounds using appropriate safety measures.
  • Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
  • Bilingualism in French and English is essential for positions in specific regions; knowledge of additional languages is a plus.