Stakeholder Engagement Specialist
4 weeks ago
Job Overview:
WSP Global Inc. is expanding its Canadian Transportation Systems Team and invites applications for the position of Stakeholder Engagement Specialist. This role is pivotal in supporting our business initiatives and will report directly to the Senior Vice-President of External Relations. The successful candidate will play a strategic role in the execution of our stakeholder engagement plan.
In collaboration with project teams, the Stakeholder Engagement Specialist will be tasked with the development, management, and implementation of technological tools and systems that facilitate stakeholder outreach. This position requires interaction with a diverse range of partners, both within the organization and externally, to meet project goals related to communication and engagement.
Key Responsibilities:
- Oversee various tools and systems utilized for stakeholder outreach, lead generation, and customer relationship management, including Borealis and Meltwater.
- Assist in the formulation and execution of communication and stakeholder engagement strategies.
- Monitor issues across multiple media channels and platforms.
- Compile and prepare reports on issues tracking and media activities.
- Draft social media content and messaging.
- Maintain a comprehensive audit trail of all stakeholder interactions and ensure all activities are documented in the stakeholder database.
- Propose and establish performance metrics to assess the effectiveness of communication and engagement strategies.
- Create tools for issues tracking and identify critical areas of concern.
- Develop and sustain a stakeholder engagement map and dashboard.
- Generate and maintain a stakeholder engagement scorecard and report.
- Contribute to all facets of communication and engagement to ensure the success of client projects.
Qualifications:
- Bachelor's degree in Communications, Public Relations, Marketing, or a related discipline.
- A minimum of 7 years of experience in stakeholder engagement and external communications.
- Exceptional written and verbal communication skills.
- Ability to work autonomously as well as collaboratively within a team.
- Capability to manage multiple projects concurrently.
- Understanding of the political landscape related to infrastructure.
- Experience in crisis management and issue resolution.
- Proficient in media relations, social media, and public affairs.
- Fluency in English and French, both written and spoken.
- Familiarity with stakeholder engagement and media monitoring software, such as Borealis and Meltwater.
- Experience with customer relationship management software.
- Background in a large corporation with national or international reach.
- Demonstrated attention to detail and a strong work ethic.
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