Service Coordinator

7 days ago

Fort McMurray, Canada Finning Full time

Job Summary:

We are seeking a highly skilled and experienced Service Coordinator to join our team at Finning. As a Service Coordinator, you will be responsible for coordinating and managing the service operations of our field technicians, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Coordinate and manage the scheduling of field technicians to ensure timely and efficient service delivery.
  • Manage and maintain accurate records of service requests, work orders, and customer interactions.
  • Collaborate with the shop foreman to ensure that all work orders are completed on time and to a high standard.
  • Work with the parts personnel to ensure that all necessary parts and materials are available for service operations.
  • Oversee the maintenance of service equipment and vehicles to ensure they are in good working order.
  • Develop and implement process improvements to increase efficiency and productivity in service operations.
  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
  • Work closely with branch leadership to develop and implement business strategies and goals.
  • Perform other administrative tasks as required to support service operations.

Requirements:

  • 2+ years of experience in a service or operations role, preferably in a mechanical or shop setting.
  • Proven experience in coordinating multiple schedules and priorities.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, technicians, and other stakeholders.
  • Proficient in MS Office and other software applications.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong attention to detail and organizational skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Finning:

Finning is a leading provider of equipment, services, and solutions to the mining, construction, and industrial sectors. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.

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